Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Just had a question, was answered quickly and assuredly. Was concerned about poisoning and probably would have gone to the vet if not for your assistance!
By customer
Response from Pawp· Feb 23, 2022
Hi Roni! Thank you for the kind words! :) We are happy we were able to help.
My experience was great! I got some alternative things to do to help my sweet girl.
By L.A. M.
Response from Pawp· Feb 22, 2022
Thank you for your comment, Lisa! :) We are happy to know all is well.
My furry babies had an emergency situation twice and both times, the vets are so helpful and caring. They are very knowledgeable on how to assessed your pets needs in times of an emergency. Everyone I spoke to at PAWP are extremely nice patience during the time of distressed with my cats. I will recommend PAWP for your pets emergency insurance coverage.
By Arel C.
Response from Pawp· Feb 23, 2022
Hi Arel! Thank you for your kind words and reaching out. We hope your cats are doing better and that all is well! We are happy we could be there to help and are always here for you. :)
My cat was showing signs of bloating or possible uti issues. His stomach was distended and hard to the touch. After talking with the vet, and realizing his bathroom and eating habits were normal, it was not something to be concerned about. Amanda was great with all of my questions and with it being so late at night,
By customer
Response from Pawp· Feb 21, 2022
Hi there! Thank you for leaving this review. We hope your cat has been feeling well lately :) We appreciate the kind words!
The vet answered our questions and gave suggestions.
By Customer
Response from Pawp· Feb 21, 2022
Thank you for your kind review! :)
I don’t know what I would do without Pawp and their team. They covered the cost of my dog’s emergency surgery, and I didn’t have to pay a dime. It was a huge weight off of my shoulders. Even the vet staff mentioned they had never heard of an insurance this amazing. I will be FOREVER grateful to Pawp for the help and reassurance they gave me in one of the scariest times of my life.
By Danielle
Response from Pawp· Feb 21, 2022
Hi Danielle! Thank you for the kind words- we appreciate you and are always here when you need us. We hope all is well :)
Helped me know how to care for my pet when she was sick, without getting hit with a huge bill!
By customer
Response from Pawp· Feb 21, 2022
Thank you for the kind review, Meg! :) We are always here to help
The only good that this will do you is if your dog has 4 hours to live if he doesn't you're wasting your $19 a month. If your dog has 24 hours to live you're still out of luck don't throw your $19 away. That was very nice and they were quick to answer the phone but it is just totally useless
By Jeanne D.
Response from Pawp· Mar 1, 2022
Hello, thank you for providing us with your review here. I do understand your frustration, and the desire for wider coverage. At Pawp, we do only cover immediate, life-threatening emergencies. By keeping our emergency fund restricted to these types of emergencies, we are able to offer our services to a greater number of pets for a reasonable rate. Our goal is to be able to provide security to pet parents during unexpected health crises, and ultimately help to save lives. We do also hope that our 24/7 Teletriage service can help pet owners to determine how urgent their pet's situation is, as well as provide valuable health advice. Again, thank you for taking the time to share your thoughts and feelings here, candid feedback such as yours helps us to grow and improve our business!
