PawpReviews of pawp.com

Complete scam. Had a one year free membership through T-Mobile Tuesday which adds itself to your apple subscriptions which i canceled within a week of starting it last year. And i find a charge on my account yesterday fro 99$. As a disabled gentleman who already has an insurance for my working dog. I can not afford this as i am on a limited income and they claim i had to cancel on the app. So their scam is if you cancel on apple subscriptions, which is all you need to do, and somehow don’t know that despite deleting the app, you have to find a way to cancel within the app, they will charge you anyway

I paid $99 for a year subscription. I tried using it a few times and was not happy with the service at all. I called within days to cancel and they would not refund the subscription. They truly do not stand behind their product. Not an honest company. Please do not make the same mistake that as I did. They replied with a standard BS answer. Stand by your product and issue a refund if people do not want your subscription. Be a good company.. instead you are a fraud and true scam artist.

I am yet another person who found this company due to the T-mobile promotion who did not use their service and wasn’t aware I was signed up for the $99 renewal. Their customer service is lacking. There is no customer service phone number, and through their only contact system, their online chat system, reaching someone who answered my concern took hours across the 23rd and hours more on the 24th and time on the 25th. They say in their responses that you get to a human in a couple clicks. It’s not the clicks, it’s the time it took to get to talk to anyone who will help. Pawp, over the last few days I’ve explored your app, conditions, etc thoroughly. My genuine suggestions are: 1. Require email verification when someone registers, not just changed emails. This ensures you have done everything to get emails properly delivered and helps to cover you if someone changes their email address later. 2. Ensure your system not just sends out email confirmations, upcoming renewal notices, and cancellation notices, but that these confirmations can be sent additional ways like by text, app notification, and mail (the last only as a last resort) and that you are alerted if the other methods cannot be confirmed as delivered. (Some businesses, for example, mail documents when they cannot confirm an email is delivered and require email reverification.) This also covers you and ensures you have done everything in your power to inform people. 3. Even if it is an answering service hosted over seas, if your company can, a medically-related company should have a phone number where they can reach someone to talk to. It makes people feel more trusting of your business. 4. Your current chat system allows people to wait there for hours for someone to talk to as it counts and displays how long the person has been waiting. That should be reevaluated. Perhaps a system where you simply leave a message instead as opposed to a chat because chat suggests talking to someone in a few minutes.

Scammers. I’m convinced the only way they generate income is by slyly renewing people’s annual subscription from a free trial for $99/year WITH NO WARNING. And ‘no refunds with no exceptions’. The service itself is useless you’re much better off paying around the same or slightly more for your actual in person vet. Worst service ever. They lie and say they send you a warning prior to renewal but the last email I can find in my inbox from them is from MAY meanwhile it just renewed without notice in OCTOBER. Makes 0 sense. I have utilized the service 1-2 times during my free trial and was basically advised to go to my vet anyway! Waste of time and money! You sign up for a free trial thinking why not try it for free and forget about it due to its uselessness until a year later when you’re faced with a annual subscription charge with no warning. Now I have to find a way to dispute this charge with my bank as I cannot afford to be paying $100 for a service that I DONT EVEN USE AND IS COMPLETELY USELESS AS A WHOLE. Don’t even consider a free trial, let alone buying from them.

I don’t even want to put one star but have to in order to write about my experience. I have never used this service and will ensure to tell everyone I know doesn’t either. They hide behind emails and what must be bots in order to avoid problems with their lack of customer service. This started as a free opportunity with T mobile which turned into a charge of 99.00 the following year they said they sent an email I never got it and reached out the day the charge was made on my account…then had to have three email that were useless. Pawp should be thawt cause they take money for nothing...Even in there reply here they have no resolution in mind just an opportunity to take take take congrats PAWPS you are officially a scam in my book

A total waste of money !! Didn't help me at all on the first initial trial and still had to pay lots of money for a vet, Please don't waste your money here!! And I cancelled my membership only to be charged anyway and not offered a refund!! So basically I paid for NOTHING!!

Like the others that have reviewed recently, Got the free T-Mobile trial, time ended and charged me $100 and say they are "not able" to refund. BS You refuse to refund. Call it like it is. Don't BS your customers.

I tried out this company a year ago for our pup and it was a mediocre experience. I felt like it was all about money and never about pet health so i turn off auto-renew and move on. A year goes by and they renew for $99! I asked for a refund due to never using the company but they refused with no resolution My original feelings were confirmed how they only are for money and not pet health. Never use them!