PawpReviews of pawp.com

Am satisfied with the service providers

Claims take forever (still waiting after 3 months for my one claim submitted) and out of 3 pet insurances I've used, I never needed to provide additional documents aside from an itemized invoice. This is the only one that did.... Avoid at all costs.

Took longer than expected but they came through

I had the worst service experience I have ever had with any company. Pawp caused months of stress and wasted time. I signed up because the Emergency Protection policy sounded like it would help if my cat had a life threatening problem. My cat almost collapsed at the vet after severe vomiting from a thyroid storm or seizure. Her thyroid levels were the highest the vet had ever seen. I submitted my claim on September 7 after the emergency visit on September 3. I expected fast help because that is how Pawp advertises this service. Instead I entered a long cycle of delays, silence, and excuses. I waited fourteen days for the first response. I had to wait the same amount of time again after resubmitting paperwork. I was told more than once that I would hear back within one business day. No one followed through. My emails went unanswered for days or weeks. When someone did reply, it was the same message repeating that there was high volume and a backlog. No one contacted me with an update unless I asked again. I had to push every time. My vet clinic said the doctor was ready to speak with Pawp and explain the severity of the situation. I sent Pawp the clinic phone number, the email, and the statement from the staff. I asked several times for them to call my vet. I was worried they would avoid calling and then claim they could not approve anything because they did not have more information. At this point it felt like a delay tactic to pull another monthly fee from me without doing anything. The pattern of delays shows a company that is not prepared to handle claims. If claim volume rises, a company should hire enough staff to keep up. It is simple business. Customers should not pay while waiting through long periods of silence and repeated excuses. I kept being told the claims administrator needed more time. Then I was told the appeal could take up to thirty business days, even though I had already been waiting weeks. There was no urgency. There was no concern that this involved a life threatening issue or that I was out the money. It was only five hundred dollars, which is one sixth of what they claim they are willing to pay. They refused to take even basic steps to move the claim forward. By December 10, 2025, I still had no update. I had no decision. I had no confirmation that they ever called my vet. I had no progress at all. I canceled my membership because it was clear the service does not work as advertised. I paid for months and got nothing in return. My experience shows that this company cannot handle emergency claims. They do not communicate. They do not meet their own timelines. They do not take the actions they promise. They do not follow through on simple steps like calling a vet. This is company is little more than a website, an app, and an automated contact form. I would not trust them with any pet, any money, or any urgent situation. I strongly recommend avoiding this company.

I filed a claim for my pet over a month ago. The web site states that they respond within 7-10 days. It has been over a month, and they will not respond to my emails.

Don’t expend or waste yr money on this insurance. They don’t cover the emergency visits as stay on their policy. Bad service processing claims, i was need to be on top and fallow up, I appealed but still didn’t approve it. My claim was real and the decide not to pay

Basic AI is more helpful, most if not all of the interactions will end up please go visit your vet, go to the pet ER etc app (application software) itself it good but service etc we are going to find something else.

My wife and I thought this would be a great escape from the hustle and bustle of the mainstream veterinary process. We've had major issues with our cat for many years and tried many approaches. We were hoping we'd be able to transition to a possible medication approach. Kristen with Pawp was a disaster from the start. She was aggressive, rude, wouldn't listen or take the concerns seriously, and even claimed that the reason why '' 25% '' of Women in the world are on Medication is because they can't stand '' men. '' What a ridiculous and obscene thing to say or even to compare cats to women. I hope this woman finds a new career path cause this isn't it. We'll never use Pawp again and have requested our money back.