Fraudulent company
Fraudulent company, stay away! My cat died and I canceled my membership right away, receiving confirmation that it had been canceled. They continued to charge me for months afterward and it only stopped when I wrote to customer service. Even then, they flat out refused to issue a refund. EDIT: the below response from PAWP is an absolute joke - I resubmitted everything they asked for below to the support email they provided below. It has been two weeks and I have gotten ZERO RESPONSE
By Zoe Y.
Response from Pawp· Feb 4, 2026
We're deeply sorry for the loss of your cat and for the billing issues that followed. Please email [email protected] with your cancellation confirmation and billing details so we can investigate and work to resolve this, including reviewing the refund situation. We're committed to making this right.



