PatioHQReviews of patiohq.com

easy customization, quick delivery, good quality product.

Told our furniture would arrive on Feb 9, ordered it Jan 22. It did not arrive. Had to follow up. Told delays due to moving manufacturing warehouse to Georgia. Fine. Willing to be patient. Followed up. More delay. Followed up and told it was in quality control. Expect delivery in a week. Never arrived. More delays. More phone calls. Another chat and told it was in quality control. What? They could never track the order directly with production. Furniture arrived April 4. Partial delivery. Couch was missing support leg. Second delivery arrived next day. Missing chair cushions and still no couch support leg. We were asked to take photos of everything we received! What? They don’t even know what they sent. DO NOT DO BUSINESS with this train wreck of a company. Utter chaos and frustration. DON’T DO IT.

I purchased round pillows to sit on top of stools. The zipper goes halfway around the circumference. No matter how I placed the pillow I cannot hide the zipper or the label. Additionally the insert does not completely fill the casing so the sides are wrinkled. This is not a great look.

READ BEFORE ORDERING I placed a fairly large order (9 cushions). The package arrived quickly, which was great but when I opened it, only 2 cushions were included. Important tip: I highly recommend recording yourself opening the package and taking photos of all shipping labels. I had to go through this process multiple times (three, to be exact) to resolve missing items and receive the rest of my order. To their credit, customer service was responsive and did ultimately make things right, but the process took time and required patience. I also suggest ordering a fabric swatch first. The cushions I received appeared to be a shade or two different from an actual Sunbrella swatch I had previously ordered from Sunbrella so the color wasn’t exactly what I expected. They say they use Sunbrella fabric but I’m thinking they don’t. If I were to order again, I would place smaller orders instead of one large one to avoid potential issues.

Delayed shipping

I truly recommend PatioHQ if you're in need of a replacement cushion. The color was just right, matching what I ordered. The cushion fit perfectly, and I really appreciated having a few construction styles to choose from, making the process so much easier and more satisfying.

The cushions are great and made to exact measurements. I would have given 5 stars however I ordered 2 cushions and only received one. Everyone makes mistakes but in telling them I did not receive all of my order I had to provide everything but a blood sample to prove it to them. I understand that people are shady and may try get one over on people but that's not me I had to provide several picture of the original order I received, the package when it was delivered (thanks to Fed Ex I had access to those), and the tags of the cover that they sent without the insert cushion, then I had to contact them again after sending everything because I still did not hear from them on whether or not they were going to make things right. In the end they finally did sent the insert cushion and they were perfect exactly what we were needing. Despite this hiccup I will be ordering from them again.

Buyer beware! Customer service is horrible. Website is misleading. Pillow sizes do not match and look like a 3-year-old sewed them. Website dimensions are misleading and even when I sent them their own diagram of measurements they sent to me, they refused to correct the pillow sizes. After I disputed the charge with my cc company and left a one star review they agreed to make it right, and pillow sizes are still several inches off.