Results are NOT available in 24 hours
It’s approaching 72 hours and I still don’t have results when they were promised in 24 hours. At first my portal said they were in progress and now that disappeared and I can’t download anything and I have no idea where my results are and I emailed the company and no response.
By Mark
Response from MicroGenDX· Sep 17, 2025
We apologize for any inconvenience you encountered. We strive to deliver results as rapidly as possible because we understand the importance of timely results. Our results are published in as little as 24hrs but we can not guarantee this turnaround due to the number of uncontrollable variables present in all laboratory testing. We will investigate the issues you've reported on the website and portal. If you still require assistance, please call us at 1-855-208-0019. Thank You!




