MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDX· Sep 25, 2025

Hello, thank you for reaching out. We completely understand your concern, but after reviewing your order we can confirm that your complete test results, including selected add-ons, were published on September 23rd, one day after we received the sample. If you need help understanding the full report, our support team will be happy to walk you through step-by-step and address any questions or concerns you may have. Please reach out to us at 1-855-208-0019.

Response from MicroGenDX· Sep 25, 2025

We appreciate you sharing your experience and feedback with us. We are very sorry to learn that your test results were negative and that this did not align with your expectations. We strive to provide clarity for our patients, and we regret that was not the outcome in this instance. In some cases, a negative result may be a result of the sample collection process. We would like to learn more about the specifics of your situation. Please contact us directly so we can speak with you about your case and discuss a potential path forward. We are dedicated to providing the definitive answers our patients seek.

Response from MicroGenDX· Sep 25, 2025

"Hi, thank you for your feedback. After reviewing your order, we can confirm that your test results did in fact include your additional add on that you paid for. In some cases, when results are negative, it may appear that no additional findings are listed. We encourage you to review your full report carefully, and our support team is always happy to walk you through your results step by step to clarify. Please reach out to us directly at 1-855-208-0019 so we can assist further."

Response from MicroGenDX· Sep 18, 2025

Hi Misty, we are so glad to hear that we were able to get you the answers you deserve! We appreciate you and your positive feedback.

Response from MicroGenDX· Sep 18, 2025

Hi Christina, unfortunately recurring UTI's are extremely common due to cultures not finding the root cause of the problem. We are so glad that NGS was able to get you the answers you deserve!

Response from MicroGenDX· Sep 17, 2025

Hi Sally, we too are very excited about our 24hour turnaround time for results! We are glad to hear that the person you spoke to was helpful, thank you for your feedback :)

Response from MicroGenDX· Sep 17, 2025

Hi Erin, we too hope you make a full recovery! We are so glad you found us and are happy you got the answers you deserve. Thank you so much for your positive feedback.