Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
406 approved reviews, newest moderated first
Great costomer service and you found 2 UTIs Where just urine culture showed nothing Thank you.
By Janet G.
Response from MicroGenDX· May 28, 2026
Hi Janet, thank you for sharing your experience with us! We're glad our testing could deliver the answers you were looking for and that our Customer Service was able to support you along the way. Wishing you good health.
Service is great. Unbelievable turnaround time.
By Henry
Response from MicroGenDX· May 28, 2026
Hi Henry, thanks for your kind feedback! Our team takes pride in having one of the fastest NGS test turnaround times in the nation. We wish you good health.
Battling prostatitis Finally have a weapon to help in this battle My urology clinic has no testing lab so microgendx has been our guiding light Thanks again
By Brad
Response from MicroGenDX· May 28, 2026
Hi Brad, thank you for sharing your story with us! We understand that chronic prostatitis is a problem for many men and that it can be frustratingly difficult to navigate it with standard testing alone. We're glad we could provide better answers to you and your doctor and support your care. Wishing you good health.
I placed the order and received the sample box and received my results in 24 hours great turn around time
By Emanuel
Response from MicroGenDX· May 28, 2026
Hi Emmanuel, thanks for sharing your experience with us! We pride ourselves on our speedy testing processes and are happy it delivered for you. We wish you good health.
I still haven’t received my results, and I shipped them out Friday morning with an overnight paid label. So it’s difficult for me to fully fill this out, without results. I expected them yesterday & had an appointment with my urologist this morning where we were supposed to go over results, but I didn’t have them, unfortunately.
By Sarah
Response from MicroGenDX· May 28, 2026
Hi Sarah, we sincerely apologize for the delay you experienced in receiving your results back in March. We respect how frustrating it was to have not had the complete report for your urologist appointment. Our lab does not process samples on Sundays, which may have impacted your turnaround time. We'd like to make this right, please reach out to our Customer Service team at 1-855-208-0019 if you haven't already and they can discuss options with you. We appreciate your patience.
Willingness to resolve a concern.
By Adam
Response from MicroGenDX· Mar 30, 2026
Thank you for the positive review!
This test has opened a door to understand the cause of 5 years of debilitating illness!! Ordering is simple with timely delivery, and easy sample return process. The results come within 24 hrs after sample arrives at MicroGn Dx. The report is easy to understand, and my drs have appreciated the helpfulness! Still working with my drs to trust these results when their cultures show nothing! I’ll keep you updated with my journey as I work thru resolve with my drs now that I have these test results.
By Sally
Response from MicroGenDX· Mar 30, 2026
Five years is far too long to wait for answers, and we are so glad we could help you open that door to recovery! We love hearing that the ordering process was easy and the results arrived so quickly. Regarding your doctors: we’re here to help! If they need more information on why our results differ from standard cultures, we have extensive clinical resources available on our website, along with peer-to-peer consultations for your provider. Keep us updated on your progress—we’re standing with you!
The test was simple, and the results were quick.
By Shelby J.
Response from MicroGenDX· Mar 30, 2026
Thank you for the positive feedback!
