Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
406 approved reviews, newest moderated first
I’ve trusted Microgen for about 3 years to help diagnose uti and other female issues. It has given me a sense of relief knowing if there is infection there, the Microgen tests will reveal it.
By Penny
Response from MicroGenDX· May 28, 2026
Hi Penny, thank you for your continued trust in MicroGenDX over the years! It means a great deal to know our testing has provided consistent reassurance and clarity for your health. Wishing you good health!
Issues with registering the kit went smoothly via phone.
By Fred
Response from MicroGenDX· May 28, 2026
Hi Fred, thank you for your feedback! We're glad our Customer Service team could get the registration sorted out for you quickly. We'll pass your feedback along as we continue to improve the online registration experience.
Excellent service, simple instructions.
By Tariq H.
Response from MicroGenDX· May 28, 2026
Hi Tariq, thank you for your feedback! We're glad the process was smooth and satisfactory from start to finish.
I would highly recommend this company. These tests will show much more in your urine than just a culture. I’ve used it many times and they make it easy to do. They ship the kit to you and you return your urine in the mail in the same box the kit was mailed to you. Within 48 hours you will have your results. It’s pricey but well worth it.
By Cindy W.
Response from MicroGenDX· May 28, 2026
Hi Cindy, thank you for sharing your story with us and for your continued trust in MicroGenDX! We're glad our testing has consistently delivered results that go beyond standard testing, and produced the answers you're looking for. We're also pleased to hear that the process has been easy to navigate and we appreciate your recommendation. Wishing you good health!
Excellence and real information!
By Cynthia
Response from MicroGenDX· May 27, 2026
Hello Cynthia, we aren't sure if you had a favorable experience or not based on this review. We'd like to make sure that you are satisfied with your test results, so please reach out at your earliest convenience. Thanks!
I'd give 5 stars except, once again, there was no shipping notification sent at all.
By sd
Response from MicroGenDX· May 28, 2026
Hi there, we appreciate the heads-up! We apologize for the shipping notification not coming through as expected as we understand it's helpful to know when your kit is on the way. We'll pass this feedback along to our team. Otherwise, we hope the testing experience met your expectations and we appreciate your continued trust in MicroGenDX.
MicroGenDX takes all the guesswork out of treating infections. I have a condition that makes me more susceptible to infections, but since I discovered MicroGenDx, we don't have to take a guess at what will work. It saves so much time with failed treatments and returning to the doctor. The staff is always helpful when I call. Thank you!!
By Susie H.
Response from MicroGenDX· May 28, 2026
Hi Susie, thank you for sharing your story and kind feedback! We're glad our testing has helped your provider deliver successful treatments, minimizing the need for repeat testing and prolonged infection. It's also great to know that our CS team has been able to support you as needed. We wish you good health and we'll be here whenever you need precision answers.
Very efficient and effective
By Donnie
Response from MicroGenDX· May 28, 2026
Hi Donnie, thank you for sharing your feedback with us. We're glad we could deliver a convenient and impactful testing experience.
