Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
20 reviews
Password BossSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Password Boss is a highly secure, feature-rich enterprise-class password manager that greatly simplifies password management and sharing for managed service providers (MSPs), small-to medium-sized businesses and teams. With users in more than 175 countries and the only password manager purpose-built for the unique needs of MSPs, Password Boss is an especially affordable solution for MSPs who want to confidently protect their and their customers’ passwords and critical data from the risk of security breaches.
Password Boss (passwordboss.com) has 20 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
20 approved reviews, newest moderated first
Been over 30 days and no reply from support. Lifetime deals are a bad idea as their no support. If you don't believe send an email and you will get 0 replays back. I'm now looking at pCloud Pass or NordPass. Both have support when you email them.
By Umar A.
After using this software among my team for a painstaking 1.5+ years we have given up. The software is horrendously slow, crashes constantly on any OS and platform, sharing is a nightmare, security is lacking. More times than we can count the software has had a glitch or bug (sometimes inherent in the design) that has rolled back our credentials to older data that is no-longer accurate. And we have experienced more accidental purges of some, most and even ALL of our data more times than we can count. The company still does not have a system in place to log or track what is happening at any given time, so neither can they help you find out what happened, recover or even troubleshoot themselves. Their backups don't backup all of the database data, and restores don't work. EVERY initiation of a ticket results in a quick blame any issues on 3rd party AV or whatever they can. Then when it is finally proven that it is their software, they are apathetic. Steve Wise the owner/founder is fully aware of all issues and is partly in denial as he occasionally comes back with "we found the bug and fixed it" responses, only to have a repeat a couple weeks later. After so much gross negligence with their software purging our data we sent their contract to legal review who say that "fine print" nullifies them of all responsibility to provide the very core of the services that their product claims to provide. This product is NOT safe or ready for production and anyone that uses it should proceed with severe caution. Further, since PB's marketing team is quick to respond and call bad reviews lies, if anyone questions any of this, reach out to me and I will forward the tickets and examples.
By Jon B.
Password Boss freezes regularly and requires a complete reboot of my PC - if they ever fix it I will upgrade my review.
By Mahesi C.
Response from Password Boss· May 20, 2022
Thank you for letting us know about this. Your feedback helps us do better. Please reach out to [email protected] so that we may help you resolve this issue.
I think password boss compromised my passwords, After a year when trying to login to online bank using boss, it would go to change security details page as if someone had my pass word and then try to change security things to gain access, it only did this with password boss which shows it was the password boss infrastructure itself that was trying to gain access, not a third party. I do not recommend..Also they cheat saying licence for 5 devices but they weazle out ,they mean 5 activations. They should be clear and say 5 activations and not 5 devices, this shows cheating, and so you should not trust them with your passwords. To test your passwords they just search the internet for same instances !!! and remember it could only be password boss dodgy activity causing my online bank page to go to change security details when trying to log in using password boss. I still do not trust them, they said in reply that you can reuse the 5 licences by contacting support but it was support that told me that I could not reuse them and forced me to purchase another unlimited licence but then I had the online baking problem so have never used my forced to purchase extra licence. I purchased sticky password instead and am pleased with that one. I am not deliberately misleading, I am going by my actual experience. I do not have fancy false speech writers like polioticians and businesses.
By icon
Response from Password Boss· Dec 15, 2021
It’s unfortunate with the issue you’re having with your online bank account. However, your review is false, misleading and simply not true. Password Boss does not have ANY access to any passwords for ANY users of our product. Period. Your other claims are totally inaccurate as well. If you experience any sort of functionality issues with our product, we encourage you to reach out to our support department who can work with you on a resolution. We are not quite clear or have any inquiries by you on your specific use case, but what may be happening is that after logging in with Password Boss the login button is not being properly detected, and a different button is being clicked. If this is the case this is an easy resolution for our Support department that can be reached by visiting https://support.passwordboss.com/ or by email [email protected]. Your comments on how we handle licenses for users who purchase a 5-device license are also completely inaccurate. We offer 5-device licenses as a promotional offer at a discounted price in some markets. If you purchase a 5-device license this allows you to install and access your Password Boss account on 5 devices at a time. If you change a device and want to install Password Boss on a new device all that is required is that you delete on of your existing devices from your account to free up one of your device licenses. Again, this could be resolved with a simple request to our Support department. We hope you reach out to our Support Team so that we can best help resolve your specific issue. Thank you.
Password Boss to me wasnt the best. Too fancy for me, slow experience, there are imho better password managers out there.
By Tony K.
Password Boss is an excellent Tool to manage and store all your Passwords. It has a cool Password generator as well as an efficient system to manage your Passwords in different folders. Options to store your Financial information in Digital Wallets, Save Secure Notes and have multiple Identities is a cool feature to have. The best thing I liked was the excellent Support. I had a few issues that I reached out to the Customer Support and the resolution was fast and efficient. This is a must-have tool on your System as well as your Mobile.
By Sidd K.
I cannot recommend Password Boss and their customer service highly enough. I installed Password Boss a few months back. During this time, I updated Windows 10 to the May 2019 Update. Unfortunately, I don't know why but I have had a couple of problems since updating Windows. But on both occasions a simple email to the company and both have been fixed very efficiently and professionally. Their customer service has been excellent.
By Jadpager
Great product. Great service. Prompt and supportive customer service.
By Kal P.
