Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
304 reviews
PartsFESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PartsFe is a leading supplier of commercial restaurant equipment parts, serving businesses, service technicians, and facility operators across the United States. With an inventory of over 1,00,000+ parts, we offer replacement parts for dishwashers, fryers, griddles, grills, ice machines, ovens, plumbing systems, and more.We understand that equipment downtime can disrupt operations and impact profitability. That's why we provide same-day shipping on eligible in-stock items across the United States, helping customers get the parts they need, when they need them the most.Our commitment to customer satisfaction is backed by secure payment processing, easy 30-day returns, and dedicated support available 24/7 via email. Operating Monday through Friday from 8:00 AM to 5:00 PM CST, our team is focused on delivering a reliable purchasing experience built on quality, speed, and service.At PartsFe, keeping commercial kitchens running efficiently is our priority.
PartsFE (partsfe.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
304 approved reviews, newest moderated first
I had an issue with another company for a part for my convection oven, and Partsfe was able to ship the part in 2 days. we had and issue with one of the fuses and they replaced the part immediately. very satisfied and will use them again
By debra S.
Response from PartsFE· Jan 19, 2022
We are always at your service, Thanks for trusting us.
So far I have place two orders and I they have all parts available super fast delivery good bye Amazon..
By customer
Response from PartsFE· Jan 19, 2022
Thank you for your wonderful review, Its our pleasure to serve you.
I never received a confirmation of the order. I have no idea what the confirmation/order number is, I don't have any idea if it has been shipped, and I have no idea if it has even arrived yet. Thank you for your response. I have been checking the junk email occasionally, but still have not received anything other than this review. Michael is the one that needed the part ordered, but I am the contact person and one that handled the payment. My name is Sarah if you call and need to speak with me. Michael has been out of the office all last week, but should be back tomorrow if you need to speak with him.
By Michael
Response from PartsFE· Dec 6, 2021
Hello, Apologies for the inconvenience! I found that we tried to reach you over email on this order. Please check your junk mail also once. one of our team member will call you over the phone and talk to you on this issue. Thank you! Our team tried to reach you, but we could not reach either Michael or Sarah. Can you please call us on 630-281-2419
The website said there was one available. I ordered it on I believe late Thursday, may have been friday, and paid for overnight shipping. Then received an email monday that the item was out of stock. It asked me if I still wanted it. I replied and still have not heard back. I could have ordered the item somewhere else and received it over the weekend if the website would have been inventoried properly. Also it should have taken 3 days to figure out they were out of stock to make me aware.
By JB
Response from PartsFE· Dec 6, 2021
We are sorry to hear this. we totally understand the situation. It happens when there is only one in stock sometimes. the part might be damaged or unusable conditions. We apologies for the inconvenience! and we look forward to server you better in the future.
Great execution on our order. From the time we researched and located partsfe.com to assist with a part, to the time we received the package, everything went well. We received our product in a timely manner - even though the demand and supply of deliveries are tough throughout this time-period across the country.
By Sylvester B.
Response from PartsFE· Dec 6, 2021
Great, Thanks for your detailed review. Looking for more orders!
got it done at a good price in a very reasonable time frame thank you
By james C.
Response from PartsFE· Dec 6, 2021
Thank you!
EVERY THING WENT FINE.
By Dan C.
Response from PartsFE· Dec 6, 2021
Great to hear, Thank you!
Excellent job to everyone for having the part I needed in stock! Most of all thank you for everyone who did there job in getting my part to me overnight !! I was amazed when I received my part !! It got my business up and running a lot quicker !!! Thank you Tom o
By Thomas O.
Response from PartsFE· Dec 6, 2021
Wow, Thank you so much for your valuable feedback.
