Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
304 reviews
PartsFESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PartsFe is a leading supplier of commercial restaurant equipment parts, serving businesses, service technicians, and facility operators across the United States. With an inventory of over 1,00,000+ parts, we offer replacement parts for dishwashers, fryers, griddles, grills, ice machines, ovens, plumbing systems, and more.We understand that equipment downtime can disrupt operations and impact profitability. That's why we provide same-day shipping on eligible in-stock items across the United States, helping customers get the parts they need, when they need them the most.Our commitment to customer satisfaction is backed by secure payment processing, easy 30-day returns, and dedicated support available 24/7 via email. Operating Monday through Friday from 8:00 AM to 5:00 PM CST, our team is focused on delivering a reliable purchasing experience built on quality, speed, and service.At PartsFe, keeping commercial kitchens running efficiently is our priority.
PartsFE (partsfe.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
304 approved reviews, newest moderated first
Ordered. Part arrived faster than expected and is the correct part.
By Maxwell M F.
Response from PartsFE· Oct 21, 2026
We’re glad to hear that your order arrived sooner than expected and that you received the correct part. Your satisfaction is important to us, and we sincerely appreciate your business. We look forward to serving you again in the future!
Got my order exactly right got it shipped quickly. Good pricing. I would like to set up an account with you guys for future parts. Appreciate you taking care of this matter for me.
By Nick N.
Response from PartsFE· Oct 21, 2026
We’re pleased to know that you received the correct parts promptly and were satisfied with our pricing. We sincerely appreciate your interest in setting up an account for future purchases and would be happy to assist you with your upcoming parts requirements.
Parts were easy to find on their site, fast shipping, and easy installation!!
By David C.
Response from PartsFE· Oct 21, 2026
We’re happy to hear that you found the parts easily on our website and were satisfied with our fast shipping and easy installation. We truly appreciate your feedback and look forward to assisting you with your future parts needs!
It’s work good,Thank you!
By Ricky L.
Response from PartsFE· Oct 21, 2026
Thank you for your feedback! We’re happy to hear that the part is working well for you. We appreciate your business and look forward to helping you again in the future!
Items were OEM and shipped fast. No issues. Will buy from again!
By Timothy S.
Response from PartsFE· Oct 21, 2026
Thank you for your excellent review! We’re glad to hear that you received the correct OEM parts quickly and that everything went smoothly. We truly appreciate your trust and look forward to serving you again!
It was the correct part and we got it in a timely fashion
By Henry S.
Response from PartsFE· Oct 21, 2026
Thank you for your positive review! We’re glad to hear that you received the correct part and that it arrived in a timely manner. We truly appreciate your business and look forward to serving you again in the future!
Good pricing. Helpful with setting up an account and getting me the right parts.
By Brian
Response from PartsFE· Oct 9, 2026
We’re pleased to hear that our team was able to guide you through the account setup and help you find the parts you needed at a good price. Making the purchasing process easy and providing helpful support are important to us. We truly appreciate your business and hope to assist you again soon!
Issue with Missing Installation Compound and Resulting Delays. I was trying to resolve this issue because when you purchase a part, you expect a reliable company that understands the urgency of keeping equipment running. We have customers depending on us, and they do not understand delays caused by shipping issues or missing components. These situations make it very difficult to complete the job efficiently and keep equipment operating properly. I purchased the heating element from your company. Typically, this type of element comes with the required installation compound, as it is essential for proper installation—not an optional item that should be purchased separately. However, I only received the element via standard ground shipping. After submitting a claim, your company sent a different compound that was not correct. During this time, I was dealing with constant pressure from my customer, who needed the equipment running. As a result, I had to purchase the correct compound from another supplier at an additional cost. In the end, I was informed that PartsFe does not carry the correct compound. At this point, the element is installed and the machine is running, but the customer is dissatisfied and may choose not to call me again in the future. While I can absorb an extra $200–$300 for the compound, the real issue is the impact on my customer relationship. Losing even one customer means lost business for me. I hope you understand the importance of providing complete and accurate parts for installation, especially in time-sensitive situations like this.
By Javier L.
