Availability of the right part
Availability of the right part, an easy way to find and order it online. Finally shipping was timely.
By Warren B.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1963, Park Tool has been designing and manufacturing bicycle repair products to help mechanics properly clean, maintain and repair bicycles.
Park Tool (parktool.com) has 27 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 17 reviews with 5 stars · Clear filters
Availability of the right part, an easy way to find and order it online. Finally shipping was timely.
By Warren B.
Items received as ordered, worked fine.
By Rick S.
All the tools and tool replacement parts a bike enthusiast needs. Fantastic customer service and quick delivery. Do not mind paying for quality, precision, and durability when it keeps my shop functioning at the highest level and my rides on the trails.
By Michael M.
Working with Park Tool rep to resolve an issue with, and replacement parts, for my INF-1. Very responsive to my problem.
By Jigsaw
Response from Park Tool· Mar 31, 2026
Hi Jigsaw, I'm sorry that you're having trouble replacing the seals on your INF-1. As you may have seen on the top of our contact page, Park Tool is open Tuesday through Friday, and when email volumes are high over the weekend it can sometimes take us until Tuesday afternoon to clear out the inbox. As such, it looks as though our customer service team has yet to respond to the email you send on Sunday. You should expect a response today. Alternatively, you can always give us a call at 651-777-6868 if you have a problem or question.
One of the coasters on my shop stool broke, and the replacement process was simple.
By rick S.
I lost a hex bit and needed to replace it. The price to replace was very reasonable. I feel like the cheap replacement part made me see the value of buying Park Tool.
By Nathan S.
I consider Park Tools of an exception quality. The website is extremely useful when I need directions for making a repair.
By William F.
I was able to find the expendable parts for my chain cleaner. The sponge in the chain cleaner gets used up after 8-10 uses and I was glad that Park had them as a repair part for it. I ordered 10 so they would be available when needed.
By Bob C.