Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
27 reviews
Park ToolSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1963, Park Tool has been designing and manufacturing bicycle repair products to help mechanics properly clean, maintain and repair bicycles.
Park Tool (parktool.com) has 27 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
27 approved reviews, newest moderated first
After paying an eye-watering, arm-twisting amount of money for the mineral-oil disc-brake tool kit, the threaded base of the funnel snapped off when it fell from the lever with the adapter attached while I was unscrewing it, leading me to pay $18 plus tax and shipping for a plastic cup.
By T.H. W.
Availability of the right part, an easy way to find and order it online. Finally shipping was timely.
By Warren B.
Items received as ordered, worked fine.
By Rick S.
All the tools and tool replacement parts a bike enthusiast needs. Fantastic customer service and quick delivery. Do not mind paying for quality, precision, and durability when it keeps my shop functioning at the highest level and my rides on the trails.
By Michael M.
Working with Park Tool rep to resolve an issue with, and replacement parts, for my INF-1. Very responsive to my problem.
By Jigsaw
Response from Park Tool· Mar 31, 2026
Hi Jigsaw, I'm sorry that you're having trouble replacing the seals on your INF-1. As you may have seen on the top of our contact page, Park Tool is open Tuesday through Friday, and when email volumes are high over the weekend it can sometimes take us until Tuesday afternoon to clear out the inbox. As such, it looks as though our customer service team has yet to respond to the email you send on Sunday. You should expect a response today. Alternatively, you can always give us a call at 651-777-6868 if you have a problem or question.
Got a BRK1 its top end tool box costing over £1700. The first issue tightening an E bike front chain ring , I use the included bbt18 unfortunately there is no spanner included in the kit to use this tool. Second job change a rear wheel put the xd cassette on reach for the included torouqe wrench, unfortunately the tool is not compatible with the wrench. The only way to use the tool is with the chainwhip that has a wrench cut out at the end. Thirdly no t25 socket, there is t25 bit on im the handel of there driver that dose 4 fixed tourqe settings. The whole thing is poorly thought out with inclusion of 36 mm claw foot 25mm socket and t25 socket. These issues would be solved probably costing less than £30. Contacted Park tools Chads attitude was if you not happy with it take it back to the shop!!!!. So 1 star for them , its got some great tools in it but not thought out and park tools don't seem interested in fixing it.
By MtbGuides U.
One of the coasters on my shop stool broke, and the replacement process was simple.
By rick S.
I lost a hex bit and needed to replace it. The price to replace was very reasonable. I feel like the cheap replacement part made me see the value of buying Park Tool.
By Nathan S.
