Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
74 reviews
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Parker Villas is a US based company focused exclusively on Italian rental properties that consistently meet American standards for quality & comfort. The company employs its own overseas staff to regularly inspect each home in its private collection and provide guests with unparalleled in-country customer support 7-days a week. Each personally selected property is accurately described and photographed by Parker staff. Established in 1993, Parker Villas is known for exceptionally knowledgeable customer care both here and abroad. In addition to serving North America, UK customers may also visit ParkerVillas.co.uk for competitive Sterling pricing or ring 0800 032 1704 to speak to a qualified Travel Specialist.
Parker Villas (parkervillas.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
74 approved reviews, newest moderated first
We thoroughly enjoyed our stay at Capitano Villa booked through Parker Villas. The owner of the villa went out of his way to insure our stay was wonderful. The sun-swept veranda overlooking the marina below is exceptional. Many thanks for a "supreme" stay!
By Scott
We loved the entire experience, the facility was totally updated but with old world charm. Plenty of room, AC, hot water and places to sit and enjoy. The view was great and location perfect for visiting surrounding towns, Florence, Sienna, even Venice and Rome. Having the catered Italian meal was fantastic. Only problem was Internet was difficult to use but did function.
By Donna
We have come back to Parker Villas because of the great service they provide. This time for us, Margie Nelson helped us since the beginning. She made the process very easy; she helped us find the house for our vacation, had recommendations for trains and car rental and was very attentive and professional throughout the entire process. When we got to Italy, the house was exactly what we expected, beautiful, clean, owners were extremely nice and polite, the swimming pool was immaculate and peaceful. We cannot say enough good things. During our stay in Italy, we received a call from a Parker Villas representative to make sure everything was going well. We will definitely call Parker Villas again for our next trip. Thank you Margie for all your help!
By Lorena
Our group of 20 People rented 2 villa's in Tuscany from Parker Villa's in June 2016 for a 2 week vacation. The Villa's were Villa Salvucci and Villa Santa Fina. Initially , we were dealing with a representative from Parker Villa's who recommended Villa Salvucci and Santa Fina. Later on in the process we decided to consult with A different representative from Parker Billa's.Both representatives thought the Villa's were a good choice for our group. On the third day of our stay we became aware of a Home Invasion / robbery in the middle of the night . This crime occurred during our stay and took place on the same property where we were staying . We were able to confirm the break in when we questioned the Office staff at Villa Salvucci. Many of our group became deeply concerned in regard to our safety at night . Another cause for our concern is we were Not proactively notified of the break in by either Parker Villa's representatives or the owners of the Villa's. Please when traveling to Tuscany be alerted to the possibility to home invasion and take precautions as we have become aware that this was not a isolated case. In addition during the 2 weeks while staying at Villa Salvucci we had very limited internet connection ,No T.V and had a washer and dryer that did not operate properly. As per Parker Villa's policy we contacted Parker Villa to report these issue's to them. We also spoke to a local Parker Representative in regard to the problems and the security issue. Unfortunately, The Parker Rep. Was not successful in getting the property owner to have the Internet operating during our visit. We found that our Parker Rep in Italy was trying her best get things corrected however, the local management at Villa Salvucci office were less than helpful. The lack of Internet was a significant inconvenience for many of our guests. Because of the problems our group experienced Parker Villa did allow us a credit of $1000 toward our total rental ( 8%). However, if we had been made aware of the lack of Internet and potential security problem in advance by Parker Villa's our group would have choosen a different location . Michael Bennardo
By Michael
Response from Parker Villas· Sep 19, 2016
It is important to clarify that Michael was NOT the victim of a home invasion or robbery. The break-in he writes about occurred half a mile away at a holiday apartment complex we do not represent. We have been renting our two private villas for a decade without incidents of any kind. For nearly a quarter of a century, Parker has earned a reputation for its private portfolio of quality homes and unparalleled customer care while in Italy. Our area manager made a personal visit to Michael during his stay after expressing displeasure with the estate's delay in addressing his concerns. Parker learned of the nearby break-in from Michael and upon hearing he was troubled, our manager's immediate reaction was to ask Michael if he wanted to be relocated to another property. The answer was No. Michael expressed how much the group was enjoying the villa and did not want to leave. Our manager confirmed the clothes dryer did malfunction. The delay in repair was due to awaiting delivery of a part. To rectify the situation, the estate owner purchased and installed a new dryer by the start of Michael's second week. There was no problem with the washing machine and no mention of any issue with the TV. It was verified that the villa's internet antenna had been damaged during a recent storm. The antenna was repaired. However, the service provider reset the system on two subsequent occasions due to continued overload. The description of this particular villa specifically states the property has a cellular connection suitable for checking emails and can accommodate up to two devices within 10 feet of the modem. These limitations were also reviewed at the time of booking and a written notice was mailed with the travel documents. Despite all these disclosures, multiple users in Michael's party continuously accessed the internet simultaneously for streaming movies and online gaming resulting in constant breakdowns. The villa's management offered Michael's entire party the reception office's internet and unlimited access to a printer which his party readily used. As the month of June wore on, within a two week span a series of burglaries were reported in this locale and across neighboring counties. As it quickly became apparent this was more than an isolated incident, Parker Villas issued a Travel Safety Bulletin to guests of these areas and continues to do so. As of early July, there have been no further incidents. Local authorities report their increased presence has been an effective deterrent. For any present and future guest concerns regarding security while abroad, we encourage you to call us with your questions. We will gladly personally review suggested precautions to take while traveling. We consider the personal security of our guests a foremost priority and for this very reason we never publish addresses or GPS coordinates online. We have urged our villa owners to install alarm systems and additional safety measures. Both villas in question are now fully alarmed.
Parker Villas was recommended to me by a friend who had visited Italy previously. Needless to say I am gratefull to her and to Parker Villas for an incredible vacation. We had a group of 14 which included our three daughters, their husbands and five grandchildren. After researching online I had directly called Parker Villas and spoke with Margie who guided me in choosing a villa which would fit our needs. Villa la Serena was spectacular. It was close to the lovely village Chianni and within short driving distances to Pisa, Florence and the coast for day trips. Margie also arranged a dinner at the villa prepared on-site the night we arrived and a cooking class another day. Because it was Easter week she provide us information on the church services and a restaurant reservation Easter sunday. The owners of the villa live close by and they were so attentive. They met us at the villa the first day and could not have been nicer!! The villa was stocked with supplies for breakfast daily...The pictures of the Villa la Serena on the web site were beautifull but do not do it justice. It was much more that that. The furnishings, the outdoor spaces, kitchen, etc were lovlier in person !!!! My thanks to Margie for all her help in providing one of our best experiences traveling.....And yes we should have had a gps....One last note,upon arriving, the grandchildren were running around in awe, so happy that we were in Italy together and staying in such spectacular surroundings...
By Merilynn
No complaints here!
By Nancy
We've used Parker villas twice and would use them again. Our agent Roberta was wonderful. She really helped pull our trip together to create the best trip we ever imagined.
By Rosemarie
The villa was magnificent and accommodations were excellent. Our housekeeper was lovely, helpful and made our stay even better. The views were majestic and our group of eight had a wonderful experience.
By A satisfied G.
