Great Transaction and Result
Service was prompt with great delivery from factory direct and the prices were extremely competitive.
By WRC
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We long for simpler times when we had an active part in bringing food to the table to share with family and friends. Pantry Paratus equips people for kitchen self-sufficiency with the right tools for pantry preparedness. We also feature a blog full of food science and how-to articles to help you achieve your goals for healthy living.
Pantry Paratus (pantryparatus.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
86 approved reviews, newest moderated first
Service was prompt with great delivery from factory direct and the prices were extremely competitive.
By WRC
I was very pleased with the advice, knowledge, and attitude presented to me. I would suggest this retailer to anyone, with confidence.
By WN
Most companies I purchase from offer free shipping if we spend $ 50.00. I enjoy my purchase from you but know you'd make more profit from me, more regularly, with a more generous shipping policy.
By Jus' M.
This company communicated well and was efficient.
By Annie
customer service is great and they have great products
By Customer
I recently ordered during special sale. The email they sent to confirm my order was correct and I anxiously awaited my goodies. When I received my bag and opened it, it was not my order. When I emailed and questioned it, they quickly emailed back and explained that my order and another's was mixed up by the shipping computer program and the spices I ordered were no longer available as they were discontinued. Those were the things I wanted the most! They expedited the rest of my items that were still available and told me to keep the spices that they had incorrectly sent. That was nice, but I have no use for them! They did refund the money for the unavailable items. I must say, I have ordered from this company before and had excellent service so I hope this was a one time problem.
By Desiree L.
Response from Pantry Paratus· Jul 8, 2017
We first want to thank you for two very honest reviews of our company; we understand the value of reviews to verify a company's trustworthiness, and we appreciate the time you have taken to help others. We take full responsibility for the computer programming error that misattributed your order and led to the mixup. Under normal circumstances, we would have been able to expedite the full order to you. Unfortunately, the items in question were discontinued and we were not able to handle this the same way, since those items are simply not available to us. We sincerely hope to make it up to you, though. We appreciate your ongoing loyalty and support, and we look forward to an opportunity to win back your trust.
Excellent service and a very quick backorder filled.
By Lori
It's one thing to say the customer is important, it's entirely different to treat each customer concern as if it's the most important issue in your business. Pantry Paratus not only carries unusual items but is there when you have questions about how to use them! Thanks Pantry Paratus!!
By Donna S.