Wonderful small business providing…
Wonderful small business providing prompt service, quality products and educational materials. I highly recommend!
By Marita
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
86 reviews
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We long for simpler times when we had an active part in bringing food to the table to share with family and friends. Pantry Paratus equips people for kitchen self-sufficiency with the right tools for pantry preparedness. We also feature a blog full of food science and how-to articles to help you achieve your goals for healthy living.
Pantry Paratus (pantryparatus.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
86 approved reviews, newest moderated first
Wonderful small business providing prompt service, quality products and educational materials. I highly recommend!
By Marita
I love this sight . It has good info and products.
By Gina
Not sure why, perhaps to their re-organizing but very poor communication. Order was acknowledge promptly but then nothing for almost 2 weeks. This was a drop shipment, but still seemed inappropriately quiet. Contacted Pantry Paratus by email and then left a phone message a day or two later. Next thing I got from them was the tracking number for the order and that's all. Glad to receive my product but poor communication. Probably would not use them again.
By Lisa C.
Response from Pantry Paratus· Feb 4, 2018
We're very sorry you weren't pleased about your experience, and that you had a delay on your item's shipment. We did receive your email and phone call. Our records show that we sent a total of three emails your way, including the tracking number email you mentioned. In hindsight, we should have returned the call instead of just emailing the tracking number your way without a verbal response for us; we thought that our email follow-up would have answered your question, and that was an assumption on our part.
Pantry Paratus was easy to shop and find the item that I was looking for. Checkout was easy and after my order was placed, they wasted no time in getting my order shipped. I received my order in good time and in good condition.
By Tom M.
It was quickly shipped and received, and was well packaged.
By Diana M.
Product exactly as described. Love it!! Fast shipping as well.
By Muchelle
Great Products, Fast Delivery Service!
By Carol
Well I let another one get underneath me. While searching for a chop rite grinder on the internet I avoided the retailers that said "out of stock". Pantry Paratus said "in stock" so I pulled the trigger and ordered it. Then here comes the email saying it is out of stock and will ship direct from manufacturer, in about 2 weeks. That was 11 days ago. We'll see what happens. One thing that did happen, my credit card was charged instantly. All this tells me they are likely one of the thousands of outfits that stock nothing, just run a slick website that looks like a retailer then ship direct from manufacturer. It worked though, they got their 1 and only sale out of me.
By Kevin, T.
Response from Pantry Paratus· Dec 2, 2017
Kevin, We are sorry for your disappointment. Although we stock nearly everything we sell, those particular grinders are cast iron and very heavy for shipping. Having them ship directly from the manufacturer is how most companies sell those particular items, so that it the shipping cost is only incurred once--from them to you. It was our error that it showed the item in stock when it wasn't, and for that we are truly sorry. We did try to communicate the backorder to you and your refund was within the half-hour of your request. The item is back in stock within the week, so we are sure you'll find it from another retailer soon.