By far one of the nicest panamas I own …
By far one of the nicest panamas I own 5 star
By Scott H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
By far one of the nicest panamas I own 5 star
By Scott H.
Excellent service. responded to questions very quickly and the items sent were very good quality.
By JR
Loved the hat that I ordered. This company did a great job on it, and shipped it quickly.
By Jesse
I have purchased multiple hats from Panama Hats Direct. The hats and their service have been excellent. I would not hesitate to buy from them again.
By James M.
My hat came with a spot under the brim and the brim was not blocked properly.
By Looman S.
Response from Panama Hats Direct· Aug 29, 2017
Sorry to hear that, please let us fix it for you. - Casey
Quality product and efficient and effective customer service are the hallmarks of Panama Hats Direct.
By Joseph
Great value Panama hat
By Leonard K.
Horrible experience, hat came shipped in a ripped and torn box and completely crumpled and the wrong size, had to return it, came back in better condition but still the wrong size. paid a fortune for a hat I don't wear.
By William
Response from Panama Hats Direct· Aug 29, 2017
We really try our best to make things right for every customer, as you say we did send a second hat to you. we are trying.... and that is not the end of our service if it still is not right then we ask that you let us fix it for you. Sizing is a bit difficult on occasion especially if the proper steps were not taken to get the right size but if for any reason we messed it up then i will pay all your mailing expenses and refund you if you so desire. You are never stuck with anything with Panama hats direct we stand behind our service and product. give me a call please 602-412-3520