Excellent product and site.
Excellent product and site.
By Neomerlin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
Excellent product and site.
By Neomerlin
The hat was packaged in a manner that meant their was no risk of damage in its passage to Australia which was excellent. The quality of the hat is first rate with the weave depictions on the website very accurate. I would not hesitate to recommend this supplier and will probably be buying another soon.
By Philip
The only problem with my order was caused by US Customs, they held it forever. I have recommed Panama Hats Direct to several friends who complimented my hat.
By Larry
Awesome Hat!! I loved the email updates with the pictures as the hat was being made! The quality is wonderful, it was a gift for my son and he has received many compliments. We highly recommend Panama Hats Direct!
By Karen
Great product; good service. International mail take a bit of patience. :)
By Seth
Great hats. I have two. Even better service. I have a hat for years repaired and refurbished. Looks better than new !
By Patrick
I have ordered several times, received exactly what I expected, with no difficulties, and am still enjoying the hats. Recommended.
By Kevin / M.
Hats are great. As advertised and pictured. Billing was straight forward. No problems dealing directly out of country. Casey was easy to reach with questions. Jason Campbell.
By Jason