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Friendly, informative, responsive, and excellent variety of hats/styles. No reservations and would recommend to anyone. Plan to purchase again!!!! Gilbert
By GILBERT
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
Friendly, informative, responsive, and excellent variety of hats/styles. No reservations and would recommend to anyone. Plan to purchase again!!!! Gilbert
By GILBERT
Great experience. Order your hat at least 4 weeks before you plan to wear it to allow time for finishing and shipping. It was delivered as promised on time. Quality of product and fit exceeded expectations. I purchased a model on sale, carefully check the website for bargains in your size. Make sure you use the tool for determining hat size and follow the instructions. Any questions you have will be cheerfully and promptly addressed if you send it by email. Strongly recommended.
By Marvin
Panama Hats are the best and highest quality in style, fit, manufacture and durability. I have been stopped by passerbys and asked where I purchased the hat in LA, Miami, and New York. They are amazing I have four!! CHIPS
By CHIPS
I purchased my Panama hat a number of years ago. Excellent quality. I receive comments every time I wear my Panama hat. I have looked at comparable hats in the United States and in South America, however cannot match quality for the price I paid for my hat. I also purchased extra coloured hatbands so I change my hat to suit my outfits. Would highly recommend company if you are in the market for a stylish quality made Panama hat.
By Gordon
These hats are the real deal, not cheap immitations. Hand crafted with beautiful workamanship and a pleasure to own.
By Leslie
Hat came promptly and was exactly as promised.
By Laurence
These Panama's are the real deal! Hand made. Gorgeous, artful creations! At fair prices! And when Casey posts a sale - Wow! Custom orders? No problem! Museum quality available? Of course! Every Panama style? Yes! Hat box? Yes - you must order with the Balsa wood hat box!!! Hat bands galore? I would highly recommend ordering a dozen different colors and textures for your special hat - and they will all fit perfectly! Enjoy....!
By Brian
Fits well, looks well, well made. I own a couple of hats from panama hats direct and I've never been dissatisfied. I also like the fact that buying from them supports a dying and historical art. Having a hand made panama from Ecuador is the gold standard. They're well priced too, I see hats on other sites that are marked uped and made in Italy; I think to myself, that's not authentic! Anyway, this is a great business.
By Tyler