Excellent hat.
Excellent hat.
By Charles
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
Excellent hat.
By Charles
I loved the hat! Stylish in a classic way. Fit and finish was great! Service is fantastic!
By Michael
Good quality, price/quality ratio is perfert. Excellent customer service and response time. I recommend.
By David
All of my dealings with Panama Hats Direct have been a great experience.
By Andrew
Caring craftsmen construct noticeably fine quality hats with all the professional, hands on, personalized service one might expect from a custom fitter. Not just one, but two for me so far and likely more in the future. ~ Ed S
By ed
The hat was well made and fit was perfect. The customer service was excellent.
By Michael
Cant give you 5 because: I haven't seen the hat yet, although I'm sure its good. I asked for it to be sent directly to New Zealand, not via USA. It was send via USA.
By John
I bought a hat with very fine fibers. Delivery took a while (hand made for me, I suppose), communication in meantime was very good and quality is outstanding.
By Dirk