Fit and quality exceeded my …
Fit and quality exceeded my expectations. Two thumbs up!
By Elaine
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
Fit and quality exceeded my expectations. Two thumbs up!
By Elaine
Very pleased with my hat. Will order another soon.
By steven
I just got my hat. It is perfect. Better then I'd hoped. Thanks! Leo K.
By leo
Great communication every step of the way. Hat arrived in good condition as ordered and described. After sales service prompt and friendly. I'll be back in the future.
By Eric
They have been extremely helpful getting a terrific hat to me that fits well and looks great. I was going to be out of town for a couple of weeks and they even held shipping from their US shipper until I returned. Great customer service.
By Michael
I do indeed recommend this company to anyone interested in purchasing a well-styled Panama hat from Ecuador. I have purchased several over the years, and they always have met my expectations concerning the promptness of shipping, the quality of the weave, the style as represented in their catalog, and especially the fit. However, I found that, in very hot weather, the leather sweat band on the inside of the hat (as normally provided to customers) is not comfortable to wear. So for my most recent Panama hat I asked for a cotton sweat band which Mr. Dalzell obligingly provided without extra charge. That was good service. It does make a Panama hat more comfortable to wear for extended periods when the sun is beating down and the temperature is getting into the nineties.
By Michael S.
Very good, excellent communications and helpful.
By Steven
Beautiful hat. Excellent Service. Many compliments, especially from hat store proprietors in El Norte./Users/ami27912/Desktop/IMG_1531.jpg
By Charles In D.