Great engineering
Pack mule has delivered several machines to my facility, and now those are the only vehicles my operators want to use. Great product.
By Gina
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Pack mule has delivered several machines to my facility, and now those are the only vehicles my operators want to use. Great product.
By Gina
I had a great experience working with Pack Mule.
By Mrs. J.
When I needed information quickly, I received a response right away. The customer service department was very polite, friendly, and helpful with my request.
By Lisa
I ordered several stock chasers for my company and I'm glad I did. My warehouse users are pleased with the performance and durability. I'm pleased with increased productivity and safety features not offered by other brands.
By Kesler P.
Good Follow up and clear the issues up immediately
By Diane
I would like to thank Jim Folger for his fast help in resolving a issue with a sevcon controler.He in my eyes is a valued tech support person Thank u again. Jim Schrimmenti Road tech Illinois Material Handling
By Jim S.
One of our 'favorite' vendors!!!
By Mallissa
Very prompt and friendly customer service. Jennifer was very nice and helpful and answered all my questions.
By David R.