Great
Excellent friendly support!
By Randy
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Excellent friendly support!
By Randy
Gina helped me with all our needs.
By Blake
Very pleasant to deal with
By Ned
Great service
By Tom
Excellent service developing a new product number
By Patti
Thank you so much for providing timely design and costing estimates to assist us in our proposal to supply 7 Quad steer true tracing trailers The Pack Mule solution was superior in quality and options offered as well as a much better delivery for the end user as compared to other units in the market The base capacity far exceeded similar units at the same price point. Added Value ? Call Pack Mule !.
By Michael Catsburg Johnston E.
They make some great products
By Steve
Gina B took care of my order from a voicemail left. Upon confirming the order all was handled very professionally
By John O.