Andy and Andrew are awesome
Andy and Andrew are awesome! They arranged a demo for one of my customers, and Andrew actually delivered the carts himself.
By Missy
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Andy and Andrew are awesome! They arranged a demo for one of my customers, and Andrew actually delivered the carts himself.
By Missy
initial phone call handled well, and subsequent follow up answered all my quesions
By Thomas
Quick and easy ordering of custom sized pallet jacks.
By Bob
excellent service when ordering parts!
By Jason
Gina was awesome, very professional and helpful.
By Steve
Pack Mule helped us modify their products to our specific environment, it was done quickly and professionally. Andy I. made sure that the modifications could be transferred to our existing equipment.
By Wayne
They are very customer service oriented and have a quality product. I would recommend them to anyone and would buy again from them
By Lisa
Prompt reply and courteous service
By Reden