Expedient
Friendly, fast and affordable. A pleasure to do business with.
By Chris G.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Friendly, fast and affordable. A pleasure to do business with.
By Chris G.
Easy company to work with.
By Larry M.
Corresponded to emails in a very timely manner, and order was delivered on time!
By Eddie M.
Great customer service
By Stan S.
Customer Service rep Gina provided excellent service for followup on a warranty issue. This is a top-notch manufacturing company I've dealt with over a few decades.
By John D.
I couldnt find the pallet jack i needed so i sent and email they told me exactly the one i needed and it arrived as expected.
By A. M.
Excellent service
By Ann
We were able to get demo equipment at our facility to trial for 4 weeks-- can't say enough good things about the experience. Was extremely beneficial to have the equipment on our shop floor for operator's to test and give thoughts and feedback. Very helpful, responsive, overall great experience.
By Scott G.