Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Pack MuleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
We had scheduled a demo with the Pack Mule product line and were very pleased with the equipment. Johan and Andrew came out with the equipment and did a wonderful job explaining the benefits of the equipment and giving a detailed description of how to operate the units. I was very pleased with the quick response and customer first attitude displayed. I would highly recommend this equipment to future customers.
By Wesley M.
it was a good experience ,igot my parts in time to fix our pallet jack and the parts were correct . thanks
By Frank S.
Great product!
By Greg M.
Good equipment I like the Power to Pull and the flexibility of the design to pull and load parts is the best...
By Julio H.
quick email response and follow ups
By Jame L.
Customer is very happy with how well the unit was built.
By Chuck L.
Great experience, great service
By Hughes B.
Very good service. Parts came overnight!
By David O.
