Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Pack MuleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
We just bought a new Pack Mule short fork pallet jack for use in moving fully loaded Lista parts cabinets. We opened up a new parts storage area and needed one. Our existing parts cage wouldn't share our other one that we bought 20 years ago, still going strong with zero maintenance.
By Brendan M.
My experience with Pack Mule has been nothing but great. The customer service is outstanding and they also reached out to me days after I received my order to make sure i did in fact receive everything and to ask me if there was anything else they could help me with. I will definitely be a returning customer.
By Dustin S.
Very helpful and polite. Very fast and efficient.
By Michelle C.
great service and response back on quotes.
By Chris D.
The new Pack Mule stock chaser is performing great, all operators are happy with this truck. Delivery of equipment was timely, quick lead-time.
By Gary S.
Awesome Service!
By Giovani E.
The addition of the Pack Mule to our warehouse has been a great tool and time saver. The quality, maneuverability and load capability works out great for us. The entire process from the demo to purchasing has been a good experience.
By Steve F.
Very fast response time, and knew exactly which parts I needed from the vague descriptions I had from my technician. Thanks a ton for all your help Kathy!
By Zach
