Package PenguinReviews of packagepenguin.com

Response from Package Penguin· Dec 12, 2020

Hi Catherine, Thank you very much for your order. I just checked the tracking number and it appears the package was delivered this morning! Please reach out to us if that is not the case and someone will be able to assist you further. Best regards, Paul @ Package Penguin

Response from Package Penguin· Jul 27, 2020

Hi there, Thank you for your review and reaching out. The package was shipped the next business day following your order. It does appear that it has not been delivered and there was a carrier delay along the way. We will look into this issue further and ensure the package is delivered ASAP. Thank you for your patience.

Response from Package Penguin· Oct 16, 2019

Hi Miosha, Thank you for reaching out to us regarding this issue. We will contact you to make sure this is resolved ASAP.

Response from Package Penguin· Jan 25, 2019

Hi Terese, Thank you for your review. Do you have an order number, so I can look into this for you? All express packages are guaranteed delivery within 1 to 2 business days. If the delivery was outside of that window we will be able to assist! You can reach out to us directly with the order number at [email protected] or through Trustpilot. Sincerely, Paul

Response from Package Penguin· Aug 30, 2017

Hi Ann, Thank you for reaching out and leaving us a review. I am very sorry to hear that you did not have a good experience with our service. In regards to the package being delivered to the wrong dorm, we do not have control of packages once they arrive at a college. The package was sent with the exact address you provided. The note was included with your package, though it is possible that it fell to the bottom of the box. Our notes are fastened via velcro to the inside flaps of the box, so a rough trip through the mail can make it fall. Again, I apologize that you are unhappy with your order, and I will have someone reach out to you personally to remedy the issue. Sincerely, Paul

Response from Package Penguin· Sep 11, 2016

Hi Jamie, Thank you for the review. I have contacted you multiple times regarding this, however you have not responded. A card was included with your order. We do not seal packages without a card. Hope to hear from you soon. Sincerely, Paul