Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,527 reviews
Oxygen Concentrator StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
10,527 approved reviews, newest moderated first
Great salesman!! Ty Nick. You made this easy and we love the equipment.
By Monger, D.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Dorothy! We’re so glad Nick made the process easy for you and that you’re loving the equipment. If you ever need anything else, feel free to reach out—we’re here to help!
I got everything I was told I would get and on the date it was promised.
By Brian S.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Brian! We're glad everything arrived as promised and on time. If you ever need anything else, feel free to reach out—we’re here to help!
Consultant Thatcher Mills was very helpful and knew exactly what I needed.
By Moretti, L.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Linda! We're glad to hear Thatcher Mills was able to guide you to exactly what you needed. If you ever need anything else, feel free to reach out—we’re here to help!
My previous machine quit working on a Sunday and I called the store; Shockley a person actually answered the phone after going through a short automated system. The sweet kind woman answered and tried her best to help. When she could not help me, she transferred me to Kyle, who answered my questions. He was a very nice gentleman, I told him I was a previous customer and he worked with me, however after the price quote I told him I am just trying to get a quote at this time. He understood and told me if I need anything to let him know when I made a decision. He did keep texting me and emailing me. That got a little annoying, but I understood this was the way he made his living. I made a decision and called Kyle and he made the process seamless. I received my machine in a couple of days and absolutely love it!
By Chancey, E.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Elizabeth! We're so glad you were able to reach someone quickly when your machine stopped working and that both our team members were kind, helpful, and responsive. We appreciate your honesty about the follow-ups and are happy to hear that, in the end, the process was smooth and you're loving your new machine. If you ever need anything else, feel free to reach out—we’re here to help!
I took my Oxygen Concentrator in for a warranty repair after only 1 1/2 years of use, and everything was going well until the manufacturer reported seeing smoke in the inlet and denied my claim. There are no smokers in the home, nor have there been any fires in the home. In the meantime, I had received a new concentrator sent to me from the store I bought it from, and assumed this was a replacement for the machine I had dropped off for repair. Subsequently, I was notified that I would be charged $500 for this replacement machine as the warranty claim had been denied. Had I been properly notified of the denial before a replacement was sent out, I would have declined the new concentrator, but I did not get this courtesy. I am deeply disappointed in this machine and the Oxygen Concentrator Store.
By Gary D.
Response from Oxygen Concentrator Store· Jun 30, 2025
Thank you for sharing your feedback, Gary. We sincerely apologize for the frustration surrounding your warranty claim and the replacement concentrator. To clarify, replacement units are typically sent out in advance to minimize disruption to your therapy while the original device undergoes evaluation at the manufacturer's service center. Unfortunately, warranty coverage determinations are made solely by manufacturer-certified technicians, and in this instance, the service center deemed the unit non-repairable. We understand your disappointment, and we regret any confusion or inconvenience this caused. If you'd like to discuss this further or have additional questions, please reach out to us at 877-303-9289—we’re here to help.
Good customer service. Good fulfillment.
By Steve B.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Steve! We're glad to hear you were pleased with both our customer service and order fulfillment. If you ever need anything else, feel free to reach out—we’re here to help!
Nick was wonderful. Answered all my questions. Made the process easy and made himself available for future questions or needs.
By Nilsen, S.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Sharon! We're so glad to hear Nick was helpful and made the process easy for you. It's great to know you felt supported every step of the way. If you ever need anything else, feel free to reach out—we’re here to help!
Todd is always available to speak to me and he is able to answer my questions and help me with ordering whatever I need. I truly do appreciate Todd. He is an excellent example of positive customer service and reflection for your business! Kudos to Todd!
By Melinda D.
Response from Oxygen Concentrator Store· Jul 2, 2025
Thank you, Melinda! We’re thrilled to hear that Todd has been such a dependable and knowledgeable support for you. Your kind words mean a lot, and we’ll be sure to share them with him. If you ever need anything else, feel free to reach out—we’re here to help!
