The lids are terrible
The lids are terrible
By Gamingxfreakx82
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
51 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OXO is a manufacturer of kitchen utensils, office supplies, and housewares based in New York City.
OXO (oxo.com) has 51 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
51 approved reviews, newest moderated first
The lids are terrible
By Gamingxfreakx82
I have used their products in the past and they are good quality. Ordering direct was a mistake though. Fedex misdelivered the package. Support takes 2 business days to respond. They asked me to fill out a claim before reshipping but the instructions didn't work. I researched it as well and see no way for a recipient to file a claim again this carrier. Like other reviews have said, good products, but poor support and shipping.
By Daniel M.
good nice and good
By Shazia J.
I chose it from 5 brands, so I recommend.
By Lucy S.
Such a lovely experience! Nadia was amazing and sat us in a lovely seat and made sure everything was catered to! Such an amazing member of staff deffo reccomend!
By Milly H.
Shipping complaint from online store - they literally dump products in oversized boxes with no padding or protection. Zero care is put into the shipping. Items keep arriving dented and/or with scratches. They use the thinnest box possible and no packing materials. Clearly do not care about their customers or products and it shows in their sloppy/cheap shipping. Will not be purchasing again.
By Michael
Broom and dustpan set poorly designed. Doesn't go together easily and when hung slides down. Over engineered junk?
By GregK
Bought oxo salad spinner 20 years ago and it still works great. Bought a sponge and dish soap holder recently for kitchen sink and there is no grip on the bottom which you need by a sink! Bought a hand held cheese grater and the plastic handle broke 1st time use. The items are made to cheaply now. Will not buy or trust oxo anymore.
By Kat