Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
692 reviews
OxiMedical RespiratorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE
OxiMedical Respiratory (oximedical.com) has 692 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
692 approved reviews, newest moderated first
From my first exchange with OxiMedical online I found them to be extremely professional and helpful in answering my questions. They have an office/store in Denver so we were able to pick up the equipment the next day instead of having to wait for it to be shipped. I am very happy with their customer service.
By Able, J.
Great customer services! I will continue to shop with Oximedical.
By Dorothea
Very good on sending replacement columns for my oxygen concentrator.
By Lewis, C.
Most helpful when ordering, quick delivery, and very satisfied with my Inogen g3
By Taylor, S.
Ordered from Trinidad in the Caribbean, the salespersons (Bob) over the phone was exceptionally good and followed up as promised. Received the concentrator - thanks Oximed.
By Daniel, F.
Robert was wonderful in the Roswell store. I recommend him highly.
By Burton, R.
Misrepresentation: I thought that the man at the desk in the lobby of OxiMed in Phoenix was acting as a receptionist. I told him I had spoken with someone in the Service Dept. by phone about bringing in my Imogen3 for service and possibly getting a loaner since I was scheduled to leave on a 3- day vacation that day. He asked about the problem and then told me that repairs would be so expensive that I'd be better off buying a new Imogen. Because I was stressed and anxious, I didn't insist on seeing the service rep immediately. Because I wanted to leave on vacation, I was an easy target. Because a friend was waiting for me to pick her up to begin our trip, I impulsively opted to buy a new Imogen. Within a few days of my return home I received a phone message from the OxiMed service rep I had spoken with initially. I returned his call to learn that my "old" Imogen had been repaired, would cost $xxx (much less than the cost of new equipment), and was ready for pick-up. Now it appears that the sales rep had not only misled me but may have also misled the Service Dept. I'm fortunate to have an OxiMed facility in my city. I have dealt with them on the purchase and repairs of two larger portable O2 concentrators and the Imogens described above. Until this last encounter I have always been very pleased by and satisfied with the professional and courteous treatment by this company's staff and with the equipment I've purchased. I'm not sure how to proceed. The path of least resistance is to simply keep the new device and not pick up the old, but there's an odor about the process that offends me.
By Campbell, D.
Could have not been more satisfied
By Kissel, L.
