Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
302 reviews
Owl LabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Owl Labs is a technology company that creates products, tools and software that powers hybrid work globally. We are redefining how people connect through inclusive and equalized video experiences across more than 250,000 global organizations. Strategically built for modern workplaces, classrooms, and beyond -- Owl Labs empowers hybrid and remote teams, their leadership and IT teams with its award-winning intelligent video conference devices including the Meeting Owl 5 Pro, the Meeting Owl 4+, the Meeting Owl 3, and Owl Bar. Most recently recognized in 2025 by TIME's Best Inventions, PC Pro Best in Innovation Award and ISE Best in Innovation, Owl Labs' proprietary AI-powered technology brings innovative and equal visibility to every meeting. The company also leads the industry conversation on hybrid work and trends with its annual State of Hybrid Work reports. Learn more at https://owllabs.com.
Owl Labs (owllabs.com) has 302 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 258 reviews with 5 stars · Clear filters
Replaced units with scratched lenses when they did not have to. Fantastic dedication to customer and product.
By Denzer
Response from Owl Labs· Apr 9, 2026
We really appreciate the kind words! Thanks for your feedback and so glad to hear you are enjoying your experience :)
Your agent was excellent. I had some trouble with the order and they walked me thru.
By Erik H.
Response from Owl Labs· Apr 2, 2026
We really appreciate the feedback and great review, Erik! Thank you so much.
Meeting the price I paid for my item on Black Friday was a huge benefit to us. We are a non-profit, so every bit of savings help. Plus your turnaround is quick!
By Linda C.
Response from Owl Labs· Apr 1, 2026
Thank you so much for your support, Linda! We're very happy to hear that.
The rep was responsive online, then emailed me my order link. The process was quick!
By Marisa M.
Response from Owl Labs· Mar 9, 2026
Thank you, Marisa! We're so happy to hear that :)
Thanks for working with us on getting this purchased through a PO and tax exempt. I can't wait to get it!
By April P.
Response from Owl Labs· Mar 9, 2026
Thank you so much, April!
Thank you for sending the new cord and so fast! This was much appreciated.
By NICHOLE G.
Response from Owl Labs· Feb 9, 2026
Thank you for the great feedback, Nichole!
Ordered a replacement cable and it was shipped the next day
By Robb F.
Response from Owl Labs· Feb 5, 2026
Thanks so much, Robb!
I was on a tight deadline for use of a grant to obtain items for upgrading a number of conference rooms. Matt Guarino was a fantastic responsive help throughout the hectic last two days, assisting with technical advise and web ordering assistance. Including with less than an hour left of the grant funding expiration was able to expedite an additional unplanned for purchase! Matt's a definite asset to your team! Thank you all!
By Jim M.
Response from Owl Labs· Jan 5, 2026
Thank you for taking the time to share your feedback with us, Jim! We're thrilled you had a great experience and we agree - Matt is pretty awesome :)
