Paddleboard
I ordered a paddleboard from Outdoor Master and received a confirmation email and saw the money come out of my bank account. No shipping notification was ever sent. I have called and emailed the customer service multiple times and have not been able to get a response. My initial impression is that this brand is a scam and I need to call my bank to report the charge and get my $325 back. However, I'd much rather have the Paddleboard I was excited to purchase.
By Katharine S.
Response from OutdoorMaster· Jun 18, 2024
Dear Katharine, we sincerely apologize for any inconvenience and we are deeply sorry. Upon checking, our support team had issued a refund before as per your request. As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.