Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
351 reviews
OutdoorMasterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
OutdoorMaster (outdoormaster.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
351 approved reviews, newest moderated first
Very helpful customer service.
By Josefine
Response from OutdoorMaster· Aug 11, 2024
Hello, thank you for your recent feedback, which has been incredibly valuable to us. We are always striving to improve and provide the best possible experience for our customers.💕
I emailed to inquire if the replacement nozzle pack would fit my Shark pump model and they ended up sending me just the single nozzle I needed free of charge! That is excellent customer service and I truly appreciate it! :) Thank you!
By Baileykose
Response from OutdoorMaster· Aug 5, 2024
It is grateful for the opportunity to serve you. 💕We sincerely wish you a nice day!
Excellent customer service thank you
By Ryan W.
Response from OutdoorMaster· Aug 5, 2024
It is grateful for the opportunity to serve you. 💕We sincerely wish you a nice day!
Customer service was quick and responsive.
By Carson H.
Response from OutdoorMaster· Jul 30, 2024
Your recent feedback has been incredibly valuable to us. We are always striving to improve and provide the best possible experience for our customers.
No one answered at your customer service number and the mailbox was full but they did respond via email so I was able to get an incorrect order cancelled before it shipped out. I appreciate their prompt response to my email.
By Diana L.
Response from OutdoorMaster· Jul 29, 2024
Thank you so much for sharing your experience about our products and customer service. Wishing you a delightful day!
Great prompt service. More than I expected.
By Kris S.
Response from OutdoorMaster· Jul 19, 2024
It is grateful for the opportunity to serve you. 💕We sincerely wish you a nice day!
Solved my problem quickly and professionally l.
By Justin W.
Response from OutdoorMaster· Jul 19, 2024
Thank you so much for sharing your experience about the customer service. Wishing you a delightful day! 💕
Ordered a sup pump 30.06.2024 to be delivered to uk. Advertised would arrive 06.07.24. Did not arrive. Emailed them 11.07.24. Generic email. Still no response. I paid £110 for no pump. I should never have gone with this company. Avoid. Thank you for your reply but contray to your response i only recieved a generic email. I have now recieved a refund. Thank you. The issue was that you were taking orders and payment with a promised delivery date when you did not have the stock to honour the agreement and the communication to the customer was poor. I would avoid ordering items based on advertised delivery dates and they may not arrive.
By Joan M.
Response from OutdoorMaster· Jul 19, 2024
Dear Joan, we sincerely apologize for any inconvenience and we are deeply sorry. Once we received the email from you on July 11th, our support team also has got back to you on Jul 11th. Could you please check your email again? Thanks. Upon checking, our support team had issued a refund for your order as per your request. As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.
