Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
351 reviews
OutdoorMasterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
OutdoorMaster (outdoormaster.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 5 reviews with 2 stars · Clear filters
Helmet not delivered after a month, customer service totally unresponsive. Do not use this company.
By J D.
Response from OutdoorMaster· May 11, 2026
We sincerely apologize for the delay and poor communication experience. This is completely unacceptable. We'd like to resolve this for you immediately — could you please contact our customer service team [email protected] and they will help you.
A febbraio 2025 (ordine #1519 del 15.2.2025 su outdoormaster.it) ho acquistato 2 caschi per la bici Gem e un casco da sci Kelvin II. Consegna nei tempi e, nonostante un imballaggio non perfetto, i prodotti, conformi alla descrizione, non sembrano avere danni tuttavia i caschi per la bici sono risultati prodotti a luglio 2022. Pensavo che acquistando sul sito ufficiale, no outlet, avrei avuto prodotti più recenti. La data di produzione è un elemento che valuto quando acquisto prodotti per la sicurezza. Ho sbagliato ad acquistarli e non sono stato contattato neanche dopo la recensione anche sul sito ufficiale outdoormaster.it, per una soluzione.
By htl007
Response from OutdoorMaster· Feb 27, 2025
Cher client, Merci de nous avoir contactés et de nous avoir fait part de vos commentaires. Nous nous excusons sincèrement pour toute inquiétude que la date de production des casques aurait pu causer. Nous comprenons l'importance de la sécurité des produits et nous prenons vos commentaires au sérieux. Pour nous aider à vous aider davantage, pourriez-vous nous fournir le numéro de commande ou tout autre détail pertinent ? Cela nous permettra d'examiner la situation et de travailler à une résolution. Nous nous engageons à faire de notre mieux pour répondre à vos préoccupations et assurer votre satisfaction. Soyez assuré que nous sommes là pour vous aider et que nous ferons tout notre possible pour résoudre ce problème pour vous. Nous attendons votre réponse avec impatience.
Dealing with their support is such a HEADACHE. I would avoid this company just to avoid their support, trying to return my helmet has been annoying and I still have not gotten my refund & it has been 2 weeks.
By Citlalypop
Response from OutdoorMaster· Feb 12, 2025
Hello Citlalypop, Thank you for reaching out to us, and we sincerely apologize for the frustration you’ve experienced. We understand your concern and would like to help resolve the issue as quickly as possible. Could you kindly provide us with your order details, including the order number and any other relevant information? This will allow us to look into your case and work towards a suitable solution. We truly appreciate your patience, and we are committed to assisting you in resolving this matter. Have a nice day!
Ich habe in 2 Bestellungen 2 Bundel mit Helm und Brille, sowie einen Helm bestellt. Bis jetzt, nach ca. 8 Tagen, ist ein loser Helm im Karton, eine Brille mit Tasche in einem Karton und ein Helm in einer Tasche in Folie verpackt bei mir angekommen. Eine weitere Lieferung wurde durch Amazon irgendwo auf unsrrem Gelände abgegeben. Ist nicht nachvollziehbar. Der Support benötigt ewig, bis man eine Rückmeldung bekommt und kann bis heute nicht belegen, wer das Paket am 14.1.25 angenommen hat. Zumal mir noch ein Helm, eine Brille und 2 Wechselglaser aus 2 Bundelbestlungen fehlen. Ich wollte mir nch einen Helm kaufen, da ich die echt gut finde, aber die Liefer- und Serviceabwicklungen gefallen mir gar nicht. Auch, dass alles in einzelnen Paketen mit verschiedenen Dienstleistern aus der ganzen Welt kommt ist nicht wirklich zeitgemäß. Die Antworten die hier gepostet wurden sind auch zielführend. Lieber die Ware vernünftig liefern.
By Ulf R.
Response from OutdoorMaster· Jan 23, 2025
Hallo Reinholdt, Vielen Dank, dass Sie sich an uns gewandt haben. In unserer vorherigen E-Mail haben wir Ihnen ausführliche Informationen zu Ihrem Paket bereitgestellt. Bitte überprüfen Sie Ihren Posteingang auf alle relevanten Details zu Ihrer Sendung. Wenn Sie weitere Hilfe oder Erläuterungen benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um zu helfen! Vielen Dank für Ihre Geduld und Ihr Verständnis.
I placed an order 1/15/2023. To date, I have received the 3 of the 4 item ordered. 1 of the items is the wrong color. Another item has not been received but my stays says “fulfilled”. Customer service is not responding to my request to fix the issue. I would not recommend this company.
By Debi M.
Response from OutdoorMaster· Jan 19, 2024
Dear Debi, we sincerely apologize for the issue you experienced. Upon checking, our support team has contacted with you via email and helped you solve your issue finally. Please kindly check your email address registered on your account for the resolution. If you need more assistance, please do not hesitate to email us back. We will be more than happy to assist you. Have a great day!
