Awesome customer service
Awesome customer service! Got wrong order shipped and they made it right and went the extra mile to please the customer. Highly recommend. Excellent outdoor furniture in Berlin Gardens.
By CAROL
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
354 reviews
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Outdoor Furniture Plus is listed under Furniture Stores in Knoxville, TN.
Outdoor Furniture Plus (outdoorfurnitureplus.com) has 354 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
354 approved reviews, newest moderated first
Awesome customer service! Got wrong order shipped and they made it right and went the extra mile to please the customer. Highly recommend. Excellent outdoor furniture in Berlin Gardens.
By CAROL
Furniture was as advertised. Very sturdy and comfortable. Packaged very well. Took myself (63 y.o. Woman) and a friend about 3 hours to put together the table and four chairs. Everything fit together well, just needed an extra pair of hands! Looking forward to many years of use!
By Sharon T.
While our cedar potting bench is nice and sturdy, there are a couple of pieces that are splintered so clearly quality control was not 100%. We arranged these so that they do not show but it was disappointing considered the price.
By Karen M.
Response from Outdoor Furniture Plus· May 16, 2023
Hi Karen. Did you reach out to let us know that there was a problem? I can't seem to find anything from you. If we need to take care of some wood that is not as it should be, please let us know at [email protected] and we will absolutely take care of you! Holly
I placed my order with Holly on the phone. She was professional and made sure I ordered the right slings for my chairs. It was a pleasure speaking with her. Holly is a great representative for your company.
By Willy B.
Quick delivery. Great quality Love my new swing!
By Joanne N.
John was very helpful with my purchase. Can't wait to get my cushions.
By Carolyn P.
John patiently verified the order and ultimately guided me to a better color selection.
By Paul S.
The planter box is well made, but your use of spray foam as a packing method is appalling. Wasteful and a hassle to dispose of.
By B. H.
Response from Outdoor Furniture Plus· Apr 22, 2023
Hi Bonnie. Thank you for your comment. These planters as well as about a dozen other items we represent are made by a shop in ID that ships them already completed with no assembly or very little assembly needed on your part. Over the years they have sustained an extreme amount of damage due to the lack of care by the carriers. So that our customer's could receive items in the condition they expect, the hard decision was made to package and ship this way. This was after exhausting a number of other packaging strategies. We are so sorry for the inconvenience in getting into the box but do hope that you enjoy your planters for many years. Holly