Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
354 reviews
Outdoor Furniture PlusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outdoor Furniture Plus is listed under Furniture Stores in Knoxville, TN.
Outdoor Furniture Plus (outdoorfurnitureplus.com) has 354 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
354 approved reviews, newest moderated first
The swing is awesome. Put together with no issues. Beautifully made. Great price because I shopped around. Love it.
By Jenn
Response from Outdoor Furniture Plus· Jul 26, 2021
Great to hear, Jenn. Let us know if we can help you again. John
Have not yet received product but would have liked to know approximate delivery time.
By Martha B.
Response from Outdoor Furniture Plus· Jul 20, 2021
Hi Martha, Thank you for your comment. On each one of our items, we indicate an approximate time in which it will take to ship items. I'll reach out to you personally to talk about your specific order. Take care, Holly
Informative and easy to use
By Mary E.
Response from Outdoor Furniture Plus· Jul 19, 2021
Thank you for your comment, Mary. Let us know if we can help in any other way. John
Beyond Impressed This company not only makes amazing benches that are great quality, but their customer service is out of this world. The bench had come damaged and sent back and before I even reached out to tell them about the damage, they called me. I was so impressed. They continued to impress me with their constant communication to fix the problem. I could rant on with how amazing they were and are but this is just a quick review. Thank you!!
By Kelsey H.
Response from Outdoor Furniture Plus· Jul 19, 2021
Thank you so much, Kelsey. It's tough when an item arrives damaged. We do what we can to make it right and to take care of you. Enjoy your teak bench! Glad to hear that the replacement has arrived and in good condition. Holly
ordering all fooked up wouldn't allow different shipping and billing addresses had me reviewing the order AFTER it was already placed tele help was absolutely worthless business hours for online orders should be different than in-store hours -- pick a different century to do business in The reply I got from the company after 1st post of this was idiotic. Absolute nonsense. After this fiasco I found the same product from another seller for $160 less.
By Bad B.
Response from Outdoor Furniture Plus· Jul 18, 2021
Hi L.C., I know that you were trying to place an order late at night and on a weekend when we were not available to help. We are a company that specializes in outdoor furniture that happens to sell online. Rather than an online mega marketer that happens to sell online furniture where not one knows anything about the product and all you are going to get is call center person. That just isn't who we are and how we do business. We have double and triple checked our cell phone ordering which is what you were doing and we don't see an issue. We also see that you were able to input a different bill and ship address the second time you put the order through so it must have worked. Per your request we have cancelled your orders. If we can help further, please let us know. Holly
We love our swing. It was easy to put together and comfortable to sit.
By Kris
Response from Outdoor Furniture Plus· Jul 15, 2021
Hi Kris, That is so great to hear! We know that you'll have many years to enjoy it as well. Let us know if we can help again. John
I worked with Holly, who was so helpful. She even took photos of the fabrics to help me make my selection. She was extremely knowledgeable about the products. Having shopped around at several outdoor furniture stores, I would only shop with Outdoor Furniture Plus now.
By Phyllis
Response from Outdoor Furniture Plus· Jul 13, 2021
Phyllis. You are very kind. We are happy to help any time and can't wait until you receive your Oxford Garden Furniture. You will love it! Holly
Perfect, for what we were looking for!
By Mark S.
Response from Outdoor Furniture Plus· Jul 8, 2021
Glad you found us, Mark! We know you'll love your rocking chairs for many years. Holly
