Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
769 reviews
Ouros JewelsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram
Ouros Jewels (ourosjewels.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
769 approved reviews, newest moderated first
Excellent customer service! I was kept informed along every step of the transaction, and my earrings were ready I received them quickly and them are stunning!
By Christie B.
Response from Ouros Jewels· Dec 23, 2025
Hi Christie, Thank you for sharing your wonderful experiences with Ouros. We're very glad to hear you appreciated our communication, quick delivery, and are delighted to hear that you liked your earrings. Once again thank you for your trust and support.
this Is my third time ordering staff with Ouros Jewels professional and good service
By anas A.
Response from Ouros Jewels· Dec 22, 2025
Thank you for your continued trust in Ouros Jewels. We’re glad to have you as a repeat customer and truly appreciate your kind words. We look forward to creating more exceptional pieces for you.
I worked with Hokito on a modified version of one of the ready-to-ship rings Ouros offers. I don’t purchase jewelry often and was new to creating something custom. Every step was clearly communicated to me, I got several photos and videos of the process and the finished piece was exactly what I was looking for. The price was more than fair and the quality is excellent. The diamond sparkles like crazy! Thank you for a great experience!
By Kathryn T.
Response from Ouros Jewels· Dec 22, 2025
Thank you for your kind words. We’re glad your first custom jewelry experience with Hokito was smooth and enjoyable. We’re happy the clear updates, photos, and videos helped, and that the final ring, quality, and sparkling diamond met your expectations. We truly appreciate your trust and support.
I went with Ouros as they seemed to be the best for custom cuts. I reached out to the team and provided photos of what I wanted - and received it within 8 weeks! The communication was smooth and the package was securely delivered. I will be ordering for them again!
By Consumer
Response from Ouros Jewels· Dec 22, 2025
Thank you for your wonderful feedback. We’re glad you’re happy with your custom piece, smooth communication, and secure delivery. We look forward to creating for you again.
I am very disappointed with Ouros Jewels. I ordered a pair of earrings as a Christmas gift for my daughter in November and they still have not arrived. Now the company is telling me that they won’t get to me by Christmas. They take your money then string you along with unnecessary CAD drawings and form emails as if they are working on your product. But then they tell you it only takes 14 days for production. They’ve had much longer than that to make these earrings and get them to me. Now my daughter will go without her Christmas present because of their dishonesty.
By Tsww
Response from Ouros Jewels· Dec 25, 2025
Thank you for your feedback, and we’re truly sorry for the delay with your order, especially since it was meant as a Christmas gift. Your earrings are a custom made piece, and while production normally takes around 2 weeks, holiday workload and customs delays unfortunately extended the timeline this time. We understand your situation and apologize for the inconvenience caused. Please contact us at [email protected] so we can review your order and work on a resolution for you. Thank you for giving us the chance to make this right.
Amazing costumer service! The ring looked exactly like the pictures and it arrived quite fast.
By Gabriel Z.
Response from Ouros Jewels· Dec 22, 2025
Thank you for sharing your experiences. We're very glad the ring arrived quickly and looked just as expected. Thank you for your trust and support.
A nice experience from the start. The customer service was perfect and the jewelry is outstanding. I highly recommend.
By Steve K.
Response from Ouros Jewels· Dec 20, 2025
Hi Steve! It means a lot that you enjoyed the experience and are happy with the jewelry. Your recommendation truly makes our day.
Great communication with staff in order to ensure I could get my order on time! I also needed to add length to my bracelet and they were very understanding and helpful. Beautiful bracelet will be purchasing from them again!!
By eve L.
Response from Ouros Jewels· Dec 20, 2025
Hi Eve! We’re so happy to hear your words. Thank you for appreciating our communication and flexibility. It’s great to know you love your bracelet, and we’d be delighted to assist you again.
