Great product
Great product. Super responsive and helpful customer service too.
By Chris
Response from Otter.ai· Sep 1, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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796 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
796 approved reviews, newest moderated first
Great product. Super responsive and helpful customer service too.
By Chris
Response from Otter.ai· Sep 1, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
Quick solution! Great communication.
By Stephan K.
Response from Otter.ai· Sep 1, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us
Allan has been amazing in supporting my request
By YS C.
Response from Otter.ai· Sep 1, 2026
We appreciate you taking the time to highlight Allan's support! It's wonderful to hear that they were able to answer your questions and get everything resolved.
Fast and reliable service
By Ala S.
Response from Otter.ai· Aug 31, 2026
Hello, Thanks for reaching out regarding Otter via Google. We’d be happy to help! Could you please share a bit more detail about your request so we can make sure it gets to the right team? If applicable, feel free to include any relevant details or screenshots. Once we have that information, we’ll take a closer look.
Great and fast support
By 이경준
Response from Otter.ai· Aug 31, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
Allan was incredibly helpful. His knowledge of Otter and my questions was spot on. He was kind, enthusiastic and welcoming of my questions. I’m so happy to use Otter, and particularly that I can email with someone like Allen. Thank you, Rich
By Rich Armington, LCSW, CGP, S.
Response from Otter.ai· Aug 26, 2026
Thank you for recognizing Allan! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Junnior Torres was extremely quick to solve my problem and offered to help beyond the original request.
By Samuel T.
Response from Otter.ai· Aug 26, 2026
So glad to hear Junnior took great care of you. We'll let them know their hard work is appreciated. Thank you for the review!
Rating: ⭐⭐⭐⭐⭐ Review: Outstanding customer support! I accidentally added extra team members to my workspace without realizing it would trigger additional seat charges. I reached out to Otter.ai support, and they resolved the issue quickly and refunded the extra amount without any hassle. Exceptional customer care and prompt resolution!
By Winter Refrigeration L.
Response from Otter.ai· Aug 26, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.