Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,758 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (osmo-official.com) has 1,758 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,758 approved reviews, newest moderated first
Virksomheden var hurtig til at hæve min betaling, men efter 9 dage er varen endnu ikke sendt. Når jeg skriver til kundeservice, virker det, som om det er en robot, der sender autosvar tilbage. Jeg håber virkelig, jeg får min vare
By Birgitte Ø.
À fuir, attendons la facture pour remboursement jamais reçu, plusieurs interlocuteurs différents... Promotion sur un aspirateur balai, on aurait dû se méfier.....
By LE C.
DO NOT WASTE YOUR MONEY! I purchased the OSMO dashcam pro recently, what a disappointment! The dashcam went wrong in less than two weeks, continually freezing the image. Initially OSMO were supportive and sent me a replacement, although a different model and it didn't have the same functionality. But the replacement didn't work out of the box! It would not power up even. I asked for my money back but OSMO refused. They offered another replacement but I didn't want yet another "dud" dashcam. They then offered just 20% refund which I declined. They then just stopped replying to me. So I am left with two useless dashcams and down £128.
By Gary
15 jours une commande passée et toujours rien,je pense sérieusement que c’est une arnaque, 129 euros perdus !!!
By philippe nguyen van T.
Eventually company decided to agree to me returning unsatisfactory product Took lots of effort and emails Just waiting for money to be refunded
By MAXINE
Le fait que la société française mentionnée soit radiée : cela pose question sur l’origine juridique et la solidité du modèle. Le modèle commercial type “dropshipping / marque générique” : production bon marché, prix élevé, promesses marketing très ambitieuses. Les avis utilisateurs très négatifs (qualité, livraison, service après-vente) pour certains pays/URL. L’ambiguïté sur “quel pays” / “qui détient la marque” : je n’ai pas pu trouver d’informations officielles claires indiquant la maison mère, le pays d’origine de la marque (ex. fabrication, siège social). Le marketing très agressif (grandes réductions, “-50%”, “le seul aspirateur dont vous aurez jamais besoin”) : souvent un signe qu’il faut creuser. Le retour d’expérience selon lequel le retour produit est coûteux ou compliqué (shipping depuis l’étranger).
By Gaia
The company is troubleshooting to try and determine what the problem might be. They have provided suggestions for resolution and if that does not fix problem, will either provide a replacement or refund. That is excellent customer support!
By Carolyn
You were responsive to my request to correct my order. You took care of it and I appreciate it. Thanks!
By Blake W.
