Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
60 reviews
Orthomen IncSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lots of best quality OA unloader ACL Knee braces at lowest prices! Relieve pain and increase stability with a comfortable functional osteoarthritis knee brace.
Orthomen Inc (orthomen.com) has 60 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
60 approved reviews, newest moderated first
I have a problem with a defective part on my unloader knee brace. They told me they would send a replacement part wo weeks ago - nothing received yet. The brace works fine but one of the parts broke.
By Michael M.
Good knee brace
By David W.
I got the OA Brace and it fit good and was easy to use. I got a second brace that was not what I needed and was easy to return. That was helpful to be able to compare and know I had the right one.
By Rob
Contacted customer service requesting a RA authorization return which I received sent back brace unopened box, unopened bag with knee brace, tracking number, shows that they received the brace and contacted them several times by phone and emails but no reply we just want refund as originally requested and offered. Be aware Orthamon doesn't honor their return policy - use Amazon instead.
By Dan R.
Stay away! Zero customer service. They are Chinese company pretending to do business in the USA. They have not gotten me my knee brace - I am 10 days from my delivery date and 4 days away from the medical procedure I needed this brace for. Tracking # doesn't even show up in USPS - They are scam.
By Jason
I purchased a knee brace that bent after a few days of use. I sent a picture of the damaged brace. They replied that I have 2 options. But ever since then I have sent 9 emails and have called them daily for a month, sometimes 4 or 5 times a day and it just keeps ringing. I asked for a return authorization but nothing. I requested a refund but nothing. Horrible horrible experience.
By Adrian W.
A glitch in sending the left knee brace ( 9 day delivery delay after the right knee brace had arrived ) is the main reason for the 2 star. Also factoring that I needed more information about the hinge adjustment to get the effectiveness increased. Found much needed unloader knee brace information thru articles on PubMedCentral. Price, comfort and quality of the brace are quite good.
By Christian M.
The ordering process was uncomplicated, the service/delivery were very timely, and the product looks very sturdy and easy to apply. I have not used it for a significant amount of time as of yet, but I am sure that if I have an issue, I would get timely assistance and service.
By Beth K.
