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Came defective the mechanism did not work. It was recommended by a PA. This was for the ROM elbow brace. Customer service is not responsive
By Sara B J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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60 reviews
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Orthomen Inc (orthomen.com) has 60 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 21 reviews with 1 star · Clear filters
Came defective the mechanism did not work. It was recommended by a PA. This was for the ROM elbow brace. Customer service is not responsive
By Sara B J.
The back brace was missing the shoulder straps rendering the product useless. I tried contacting the company who asked to see a picture. I sent the picture January 9th and still have not heard back!
By customer
The website went down and I was unabke to get any response from the team after reaching out. It is quite disappointing that they sent the wrong product and didn't offer support for that.
By Sft
Received broken cervical collar. Notified them of problem and was asked for photos which I supplied. They have ghosted me on all efforts to get return authorization and refund. They clipped me for $60-beware!!
By Steve E.
Received broken cervical collar. They have refused all contact for return and refund.
By Stephen E.
I ordered one of their braces and it didn’t fit. I have emailed them twice for their return information as requested on their website with no response.
By DONNA
I filled out a return request weeks ago and never received a reply!!! Need return brace for a large
By Bryant T.
My order # 24857 was placed 11th February, and the delivery date is 10th of April. Is too many time
By Fernando H.