Orion SleepReviews of orionsleep.com

My husband and I don't have to compromise on temperature anymore at night, and this has made the biggest difference in us both getting restful sleep! They do a whole sleep study analysis before starting, to go over your nightly rhythm and see how hot or cold you should be throughout the night. (it can change through different phases of sleep) I cannot recommend them enough!! The app is also very user friendly and I can make adjustments in a couple taps on my phone.

Shockingly excellent purchase. Customer support, problem solving, product function, product benefits - have all been incredibly positive. Has changed my life for the better in several ways from sleep quality, to recovery, to overall comfort in bed. I use wearables, but girlfriend uses the analytics to track trends and tweak her bed settings. Orion team has also made too many product improvements in the app to count since getting my unit less than 6 months ago. One of the few purchases >$1000 that ive had 0 buyers remorse about. Pull the trigger.

I absolutely love my Orion. I sleep hot, yet somehow am also easily cold, and maintaining a consistent level of comfort was ruining my sleep. I’d looked at competitors, but Orion stuck out to me based on their product design and their customer service. The entire team was actively responding to customers and potential customers on Reddit, and their CEO got on the phone with me for half an hour to help me decide if this was the right purchase. I’ve now had my Orion for three months and I can confidently say it has been life changing. I’m no longer waking up five times a night to toss and turn. The team has made many thoughtful features, like an actually quiet mode, the ability to easily adjust temps for myself vs my partner, and a tower design that elevates my room design instead of taking up space in it. My energy bill impact has been negligible (barely $2 more a month in a high cost county), and I’ve only had to refill the water tank once in 3 months. I’m continually impressed by how responsive the team still is across all customer platforms and social media sites, and have recommended the Orion to so many people in my life. Shipping was fast, setup was easy, and it was covered by my FSA. I am a very, very happy customer!

Great product, works well, installation was easy and setup was too. Cools very well, gets *really* cold if you want it to, adjustments through the night generally good too. Customer service has been great when I had an issue with the water tower, replaced it quickly.

Shipping is quick. Setup is very simple and easy - plug it in, pour in the water. Set my preferences for temperature. Invite my wife. Done. It’s completely changed deep sleep for our family. Excited to see what they do with insights. Nothing better than getting into a cold crispy bed and waking up nice and warm. Great customer service and response times as well if needed.

Just wanted to share my personal experience with Orion. A couple of months ago, I bought an Orion Sleep system. I used it for a few weeks and worked with the customer service team, which was always very helpful and responsive, but unfortunately I just didn’t see the results that I wanted to see to justify a $2500 purchase. The Orion customer support team, specifically Rochelle, was very understanding when I requested a return, and sent me a free return label as well as free packaging to ship the sleep system back in. I dropped off the package at a UPS store and sent them the shipping label. Unfortunately, after I left, they applied the shipping label to the wrong package and sent Orion a box of toys as my return, and sent my Orion sleep system to whoever was supposed to receive the toys. I spent a couple of weeks emailing, calling, and trying to work with UPS to get this issue resolved, but unfortunately I just wasn’t getting anywhere. Finally, I sent Rochelle an email and asked her if she could look into it. She said she would, and within a couple of days she had found the package and had orchestrated for things to be made right. A little under a week later, Rochelle confirmed they had received my sleep system and had processed the refund. All that to say, I can confirm from personal experience that Orion’s customer support team is incredible!

I’ve been a hot sleeper for years, frequently waking up sweating and needing to lower the AC to ~67°, which made things uncomfortable for my wife. I had followed Eight Sleep for a long time but couldn’t justify the cost, so I decided to try Orion Sleep after extensive research. Setup & App Experience Setup was relatively straightforward, and the app guided the process well. That said: * Dual-user setup wasn’t very intuitive at first * Some early bugs (WiFi setup issues, unnecessary water refill prompts) Customer Support (Standout) I experienced hardware issues early on and went through multiple towers. While not ideal, Orion’s response was excellent: * Fast, proactive replacements * No friction or delays * Clear ownership of issues What stood out most was the level of engagement. I had direct communication with Harry (CEO), Praveen, and Rochelle, who were very responsive and proactive. At one point, they even shared their mobile numbers so I could reach them directly. That level of customer support is rare and made a big difference. Performance (Core Cooling) Now that the system is stable: * I am no longer waking up sweating * We don’t need to excessively cool the room * My wife is much more comfortable From a cooling and temperature regulation standpoint, Orion delivers and competes strongly with other smart mattress systems. Areas for Improvement * Sleep tracking and insights are still developing * AI-driven recommendations could be more actionable * App experience could be more polished Final Verdict Orion delivers where it matters most: temperature control and improved sleep comfort. While there were early adopter challenges, strong customer service and ongoing updates make this a compelling option. Would recommend for hot sleepers, with the expectation that software and insights continue to improve.

First thing that makes me feel good about Orion is their customer service, Orion has a customer support team second to none. Second thing is Orion promised to improve my sleep quality and they delivered. My sleep duration has increased, as well as my deep sleep. I went from 2 to 3 days of 2 hours plus of deep sleep per month to 15 plus days. My monthly deep sleep average is 2h15m a night. I switch to night shift since sleeping with the Orion sleep system and my sleep quality now is even better than when I work day shift. I highly recommend the Orion if you are looking for better sleep quality.