Orion SleepReviews of orionsleep.com

I ordered my system 2 months ago and still have not received it !!! I cant find a customer service number and no one has responded to my emails!! $2400 in limbo !! Do not buy this item!!!

I want to share this honestly because I wish someone had warned me before I bought. This is a premium-priced product, and I expected premium reliability and support to match. What I got instead: a unit that stopped working completely within about three weeks of ownership, and a company that gave me the runaround "need to check with engineering" then 9 days of no follow-up while an expensive product sat unusable. For context, I've also owned a Sleep.me product, and when I needed support, their exchange process was fast and genuinely outstanding. It's not a close comparison. Eight Sleep has a similar reputation for standing behind their product. Orion does not - at least not based on my experience. If you're considering this purchase, think hard about what happens when, not if, something goes wrong. You're not just paying for the hardware, you're paying for a company to be there when it fails. Mine wasn't. I can't in good conscience recommend this product until that changes.