Customer Service is poor
I have not gotten any updates on my order. I ordered 4 days ago and haven’t received anything. So far, I’m not impressed.
By JENNIFER
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
OPTP (optp.com) has 170 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
170 approved reviews, newest moderated first
I have not gotten any updates on my order. I ordered 4 days ago and haven’t received anything. So far, I’m not impressed.
By JENNIFER
The ordering process was pretty straight forward. My only negative comment is I feel shipping and handling was excessive.
By Reginald R.
Website informative and very easy to navigate. I highly recommend the EZ Posture Pillow, worth every penny!
By Karen F.
I received my shipment but was very disappointed that my package was open when it was dropped off.
By Sasha-kay Faulknor R.
item charge but never delivered.
By santiago
Not worth it, just do some yoga or chi gung.
By Troy R.
My only objection is the exorbidant shipping costs for the two lightweight items I ordered totalling $36. The shipping was $15 and your policy of determining shipping costs on the total price of the order will discourage many people from ordering items that happen to be less expensive. It ultimately raises the price point of the item itself to be non-competitive with other vendors. And on top of it all, the shipping is just regular UPS ground, rather than a more expedited two or three day. Not a great value.
By Richard B.
I first called the toll-free number and received excellent advice. I then went to the online page for easy ordering.
By Dr. Michael W.