Tried to reset my password you emailed…
Tried to reset my password you emailed me, but it did not work.
By Jim
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
OPTP (optp.com) has 170 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 45 reviews with 1 star · Clear filters
Tried to reset my password you emailed me, but it did not work.
By Jim
I have tried multiple times on different days to place an order and every time I complete the payment page it takes me back to the checkout page. I give up. What a terrible website.
By Phani M.
The shipping and handling rates are pretty outrageous. They add an additional $2 to the professionals cost of a McKenzie Lumbar roll. If the pillows were not a superior product, I would not be a customer to the website.
By Derek Dyer, D.
No body got back to me re shipping. Plse cancel this order!
By Lesley S.
Response from OPTP· Dec 6, 2024
I'm so sorry you're having an issue with your order--and for the delay in this reply. The easiest way to resolve any ordering issues is to contact customer service directly at [email protected] or by calling 800-367-7393.
I called to complain about a sleep roll that was painful and I was treated with disrespect by the person answering the phone. I have bought quite a bit from the company, but they wouldn't let me return the sleep roll. I had not used it, and it is hard as a rock. I don't know how anyone could sleep on it. This purchase will end my relationshipto with this company. Buyer, beware. If you don't like, you are stuck.
By J B.
Horrible customer service will never recommend this company to my clients.
By Alexandra
I WAS UNABLE TO NAVIGATE YOUR REGISTRY TO MY PROFESSIONAL ACCOUNT ESTABLISHED IN 2020; SHOPPING FOR THE COMBINATION WAS A TOTAL PAIN AND I FINALLY COMPLETED MY ORDER AS A GUEST BECAUSE YOUR SYSTEM THOUGHT I ALREADY HAD AN ACCOUNT UNDER MY E-MAIL WHICH IS TRUE, BUT WOULD NOT ACCEPT MY PASSWORD OR ALLOW ANOTHER TO BE CREATED. WHAT A PAIN!
By Mike R.
I’ve been purchasing products for years had extreme difficulty signing in as professional!
By Judy