OptiontownReviews of optiontown.com

Terrible fraudulent company. I have been trying to get a refund on my BA Flight Passes for nearly a year now. All they do is give a fob-off answer or just don't reply. Several others (see below) find just the same. They also have many 5 stars reviews on here but if you drill into the people giving them you will see that is fraud too. They have a batch of people creating fake five star reviews. That should tell you all you need to know. Avoid at all costs or you will be cheated too.

Once again disappointed experience with OptionTown and bad customer service. British Airways has cancelled the partnership with optiontown and for the past few months i have been trying to get my money back but with no luck. When you book the flight pass, you need to pay a deposit and then you pay for each flight booking. After months of emails they refunded me the flight bookings but for the last month they stopped responding to my emails when i asked to process the refund for the deposit and they are refusing to refund the outstanding amount. Worst travel agency with extremely bad customer service and no transparency. Also, they way the company is set up they are not covered by a single government body so difficult to escalate. I will be sending an official complaint to the US and UK aviation authority. Avoid at all costs! if everything goes fine with your travels then no issues, but if there problems there is no way you are going to get your money back or get any customer support even if you choose the legal route.

Excellent service. Appreciate the same.

Anyone knows how to reach them? i tried to contact them and email them but no answer at all. the numbers are no longer working , and when i send an email it is not deliverable . Can please someone advise how to reach them ?

Stay as far away as possible. I bought a flight pass packages, paid upfront. Yet, whenever I used those pass, I realized that My card payment is being debited again. I’ve been basically being double charged, for a total of £1k. I have sent 5 emails, spent countless hours on the phone trying to get an answer, and tried their online chat for customer service. Never got an answer (it’s been almost a month). They’re acting fraudulent. #scam

My flights were canceled and there is no refund. I tried to call and emailing with no response. RJ keep referring me back to them!!!! Optiontown is a joke

Total scam, impossible to request refund for BA flights as they always use a template answer/excuse and never respond to follow ups. No one ever answers the phone or chat either.

Just stay away! I bought a flight pass via the British Airways website. Along came Covid, cancelled flights, and the end of the Optiontown flightpass. No refund given, all money lost! Countless online chats and unanswered emails later, I received voucher codes (I wanted a refund!) from British Airways customer service, that neither British Airways nor Optiontown seem to be able to turn into actual flight tickets. It is impossible to get through to Optiontown, they never answer their emails. Their chat agents promise to sort everything out - but then you'll never hear from them again.