OptiontownReviews of optiontown.com

Is purchasing a Flight Pass on Optiontown as solid as booking with the airline direct? Optiontown Online Chat: Barry Evans was very helpful in answering my queries today 12 Jan 2021. He told me that although the website only shows Hanoi to London as the outgoing flight, I can book London to Hanoi as the first flight out. Secondly that once I have purchased the Flight Pass, my seat on the airline will be confirmed the moment I book it on Optiontown. Is the advice I was given correct?

I would first like to say that my Optiontown Experience since booking my flights in Jan 2020 has been absolutely terrible. Their Online Chat, email and phone communication is awful. Long story short, I had used ten flight passes out of my 12 to Jordan but all flights were cancelled and it was very difficult to get them back / refunded / returned. None of the communications had clear instruction on how to do this. Recently, I had found an email address which allowed me to get a response different to those before and had the "Cancel Booking" button put on my Optiontown account. Today I attempted to use it - DONT, as this seems to go through the process of cancelling the booking and for this particular flight pass from May this year which used 6 flights was going to charge me £246 for the privilege. I read a few reviews on Facebook and decided to try to book another flight with Optiontown for 2021. This works - it enables you to push the dates forward - yes, they may be cancelled, but at least they are still in the system and there is no charge. After, I spoke online to Barry Evans. This is what the 4 Stars are for - it would have been 5 but to be honest my previous experiences stop me doing this. Customers must use a laptop, not IPad as I have tried in the past as this does not work, or they just dont answer to an IPad. Barry was absolutely brilliant. The other four flight passes were missing from my account - had somehow dropped off. He was polite, informative and very helpful. Optiontown - you need for Barry to be your mentor to other customer care services and show them how the system works as this seems to me to be a problem. They do not know how to use the system correctly. Optiontown - you also need to have clear instructions on your system on how it works for your customers. Its very messy. If you are to represent High Quality Air Companies such as RJ you need to ensure that your customer care meets with the demand. But well done Barry Evans

Needed an information on updating my Uptown Flights Passes that are to be recharged and i was happy that the help was extended almost immediately.

Your representative Ms. Kelly Andersen was quite helpful and responsive during the chat conversation. She specifically responded to and addressed each of the queries. Thank you

Good assistance from live chat

The response from the team during this pandemic time is very appreciable, till now.........Very helpful for all my requests....Thank you........

Good service. Could improve accessibility but still worth use it as deals are good. Costumer support is responsive and helpful but only on chat

Jack Small is a wonderful person, was dealing so patiently. Hats off.