Good service
I was about to buy a flight-pass but the payment didn’t go through. Even though I wasn’t able to neither chat nor call them, in the end everything got solved through e-mail.
By Miguel Castellano M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 61 reviews with 4 stars · Clear filters
I was about to buy a flight-pass but the payment didn’t go through. Even though I wasn’t able to neither chat nor call them, in the end everything got solved through e-mail.
By Miguel Castellano M.
Although very difficult to call customer service, your email response has improved greatly—less than 24 hrs. I’m also satisfied for the prompt manner in which my new date was changed on my flight pass. Please keep it up. Thanks, Dawit Toga
By Dawit T.
Good Response through email and suggesting the way forward.
By Bibin J.
very supportive and immediate response
By Fahim Venus T.
Quick response on Emails. Thank you.
By Abdul L.
Response from Optiontown· Jan 11, 2022
We thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Quick responded email from customer care team, however I had bad experience with online payment: filled up all required information including card no and detail, confirmed the payment but then many time still just only appeared blank screen.
By Nguyen Cao S.
I recently bought a flight pass with Optiontown and their customer service has been great however the website has been a bit clunky.
By Hala
I have been using Option Town since 2018 and have been very happy with their service. The price is good and the agents working on chat, especially Ms. Anna Jones have been of great service. Thanks OptionTown!
By Freddy